Senior IT Operations Engineer

Senior IT Operations Engineer Warsaw, hybrid. Umowa o pracę (FTE): 15 000 - 22 000 PLN gross/month Responsibilities • Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools. • Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems. • Diagnose, resolve, and document technical issues efficiently and professionally. • Deliver a high standard of customer service with clear communication and empathy. • Educate users on technologies, tools, and internal IT standards. • Perform moves, adds, and changes (MAC) for users and equipment. • Track incidents, requests, and problems using Jira Service Management. • Produce documentation, knowledge articles, and basic root‑cause analysis. • Perform regular system checks and contribute to operational stability. • Support small to mid‑scale IT initiatives and continuous service improvements. Requirements • 4+ years of experience in IT operations, desktop support, or technical support. • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). • Strong hands‑on experience with Windows and macOS environments. • Experience supporting users in a fast‑paced, professional or financial environment. • Familiarity with enterprise tools, collaboration platforms, and endpoint management. • Scripting or automation experience (e.g. PowerShell) is a plus. • Strong troubleshooting, communication, and customer‑service skills. • Ability to prioritize issues based on business impact and work independently.