Senior IT Operations Engineer
⚲ Warszawa
15 000 - 22 000 PLN brutto (UoP)
Wymagania
- Windows
- Mac OS
Opis stanowiska
Senior IT Operations Engineer
Warsaw, on-site, 5 day per week from the office.
Umowa o pracę (FTE): 15 000 - 22 000 PLN gross/month
Responsibilities
• Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools.
• Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems.
• Diagnose, resolve, and document technical issues efficiently and professionally.
• Deliver a high standard of customer service with clear communication and empathy.
• Educate users on technologies, tools, and internal IT standards.
• Perform moves, adds, and changes (MAC) for users and equipment.
• Track incidents, requests, and problems using Jira Service Management.
• Produce documentation, knowledge articles, and basic root‑cause analysis.
• Perform regular system checks and contribute to operational stability.
• Support small to mid‑scale IT initiatives and continuous service improvements.
Requirements
• 4+ years of experience in IT operations, desktop support, or technical support.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Strong hands‑on experience with Windows and macOS environments.
• Experience supporting users in a fast‑paced, professional or financial environment.
• Familiarity with enterprise tools, collaboration platforms, and endpoint management.
• Scripting or automation experience (e.g. PowerShell) is a plus.
• Strong troubleshooting, communication, and customer‑service skills.
• Ability to prioritize issues based on business impact and work independently.
Warsaw, on-site, 5 day per week from the office.
Umowa o pracę (FTE): 15 000 - 22 000 PLN gross/month
Responsibilities
• Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools.
• Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems.
• Diagnose, resolve, and document technical issues efficiently and professionally.
• Deliver a high standard of customer service with clear communication and empathy.
• Educate users on technologies, tools, and internal IT standards.
• Perform moves, adds, and changes (MAC) for users and equipment.
• Track incidents, requests, and problems using Jira Service Management.
• Produce documentation, knowledge articles, and basic root‑cause analysis.
• Perform regular system checks and contribute to operational stability.
• Support small to mid‑scale IT initiatives and continuous service improvements.
Requirements
• 4+ years of experience in IT operations, desktop support, or technical support.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Strong hands‑on experience with Windows and macOS environments.
• Experience supporting users in a fast‑paced, professional or financial environment.
• Familiarity with enterprise tools, collaboration platforms, and endpoint management.
• Scripting or automation experience (e.g. PowerShell) is a plus.
• Strong troubleshooting, communication, and customer‑service skills.
• Ability to prioritize issues based on business impact and work independently.
🔍 Dekoder Ogłoszenia
🔴
Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools.
Oczekuje się, że będziesz rozwiązywać problemy od podstaw, a nie tylko delegować zadania.
🟡
Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems.
Może oznaczać zarówno zaawansowane zarządzanie flotą MacBooków, jak i podstawowe wsparcie.
🔴
Deliver a high standard of customer service with clear communication and empathy.
Będziesz miał dużo interakcji z użytkownikami, często w sytuacjach stresowych.
🟡
Educate users on technologies, tools, and internal IT standards.
Oprócz rozwiązywania problemów, będziesz odpowiedzialny za szkolenie użytkowników.
🟡
Support small to mid‑scale IT initiatives and continuous service improvements.
Możesz być zaangażowany w projekty wykraczające poza codzienne wsparcie, ale ich skala może być różna.