Senior IT Service Desk Engineer

Nasze wymagania: KNOWLEDGE/EXPERIENCE • Experience in handling IT service desk support • Experience in implementing MS Azure cloud infrastructure & applications • Working experience in multi-cultural, international environment • Task management skills • English and Polish as business language (speaking and writing) COMPETENCES • Strong focus on detail and quality • Building and maintaining relationships • Drive several tasks simultaneously, with great control • Information gathering • Cross-functional awareness • Endurance and loyalty over longer period O projekcie: 1st priority: To develop and exercise the current IT support & service levels at Saferoad 2nd priority: Design solutions and networks to meet the security standards necessary 3rd priority Maintain infrastructure security & data integrity The Senior IT Service Desk Supporter will create a bridge between Saferoad businesses & IT and act as support function as well as a part of a swat team representing Group IT in different IT projects and tasks. Zakres obowiązków: 1. To perform IT support & maintain service levels at Saferoad • Participate in the ticket resolving • Develop and share solutions to Service Desk tickets • Lead & motivate other IT supporters to follow solutions developed • Assist expanding the current IT setup support concept • Ensure IT Governance in accordance with guidelines agreed with Group IT. 2. Design solutions and networks to meet the Saferoad security standards • Develop new solutions for Saferoad businesses in our Azure network • Lead and support the execution of the solutions proposed by Group IT • Record and maintain the solutions allowing other Saferoad businesses to use them 3. Maintain infrastructure security & data integrity • Enable a high security standard • Assist in creation of Saferoad Security strategies • Migrate remaining parts of on premise and other networks to Saferoad’s Azure network • Setup routines & tools for doing monthly IT security review • Act as evangelist for 1. Saferoad IT strategy 2. a high group security level 3. GDPR compliance within group 4. Keeping the companies updated with the latest technology based on Group IT offerings 5. Improving the general IT knowledge within Saferoad using actual portfolio MAIN INTERFACES • Head of Group IT • Head of Servicedesk and Group IT Servicedesk team • Daily support calls with Group IT team • Biweekly teams meetings with Group IT manager & Head of Servicedesk • Monthly physical meetings with Group IT team • Users • External contacts e.g. consultants Oferujemy: Stable employment with a competitive salary (base plus annual bonus) and employment contract Hybrid work model with flexible hours Nordic Work Culture focusing on work-life balance, fostering teamwork, and providing personal growth opportunities Comprehensive benefits package, including but not limited to co-financed medical care, sports card, life insurance, opportunities for professional development like language course and professional training, holiday allowance, Employee Assistance Program and employee parking