Senior Network Operations Engineer with French
⚲ Wrocław, Warszawa, Kraków, Gdańsk, Poznań
Do uzgodnienia
Wymagania
- NOC
- Technical Support
- IT Support
Opis stanowiska
Role Title: Senior Network Operations Engineer
Job Description – Key Responsibilities
• Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation
• Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams
• Perform detailed root cause analysis (RCA) for customer-impacting events
• Act as a subject matter expert (SME) for escalated networking issues including:• BGP peering
• DNS failures
• Throughput bottlenecks
• Path optimization
• Proactively identify support gaps and contribute to tooling, diagnostics, and automation
• Develop troubleshooting playbooks, technical guides, and knowledge base articles
• Work in rotating shift schedule (weekdays + weekends) with on-call coverage
Technical Expertise – Must Demonstrate SME-Level Proficiency in ONE Domain
🛰️ Satellite / RF Domain
• Hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment
• Understanding of antenna specifications (gain, beamwidth, polarization, radiation patterns)
• Hands-on antenna installation, maintenance, troubleshooting
• Experience with satellite communications systems and LEO/GEO architecture
OR
🌐 Network / ISP Domain
• Deep expertise in network troubleshooting including:
• Internet connectivity issues
• Routing behavior analysis
• DNS resolution failures
• Performance bottlenecks
• Strong hands-on experience with:
• BGP
• OSPF
• Multi-provider routing
• Experience with network diagnostic tools (looking glass, path analysis)
• AWS networking services:
• Transit Gateway
• Direct Connect
• Cloud connectivity architectures
• Ability to diagnose regional infrastructure problems (fiber cuts, routing changes, latency degradation)
Core Requirements (All Candidates)
• 5+ years of experience in technical support or operations roles with focus on system troubleshooting and direct customer engagement
• Multilingual Support: Providing technical support in English (B2) and/or French/Spanish/German language.
• Strong track record of analyzing complex technical issues and managing customer escalations through resolution
• Excellent verbal and written communication skills with ability to explain complex technical concepts to enterprise customer engineering teams
• Experience documenting technical solutions, standard operating procedures, and troubleshooting guides
• Strong background in NOC operations with experience in emergency response and on-call support scenarios
Preferred Qualifications
• CCNA / CCNP certifications
• AWS Certified Solutions Architect – Associate
• Cross-domain knowledge (Satellite + Network)
• Automation & scripting (Python, Bash)
• Regulatory knowledge (FCC, ITU)
• Experience in 24x7 enterprise operations
• Knowledge base / runbook creation experience
• ISP peering operations familiarity
Job Description – Key Responsibilities
• Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation
• Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams
• Perform detailed root cause analysis (RCA) for customer-impacting events
• Act as a subject matter expert (SME) for escalated networking issues including:• BGP peering
• DNS failures
• Throughput bottlenecks
• Path optimization
• Proactively identify support gaps and contribute to tooling, diagnostics, and automation
• Develop troubleshooting playbooks, technical guides, and knowledge base articles
• Work in rotating shift schedule (weekdays + weekends) with on-call coverage
Technical Expertise – Must Demonstrate SME-Level Proficiency in ONE Domain
🛰️ Satellite / RF Domain
• Hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment
• Understanding of antenna specifications (gain, beamwidth, polarization, radiation patterns)
• Hands-on antenna installation, maintenance, troubleshooting
• Experience with satellite communications systems and LEO/GEO architecture
OR
🌐 Network / ISP Domain
• Deep expertise in network troubleshooting including:
• Internet connectivity issues
• Routing behavior analysis
• DNS resolution failures
• Performance bottlenecks
• Strong hands-on experience with:
• BGP
• OSPF
• Multi-provider routing
• Experience with network diagnostic tools (looking glass, path analysis)
• AWS networking services:
• Transit Gateway
• Direct Connect
• Cloud connectivity architectures
• Ability to diagnose regional infrastructure problems (fiber cuts, routing changes, latency degradation)
Core Requirements (All Candidates)
• 5+ years of experience in technical support or operations roles with focus on system troubleshooting and direct customer engagement
• Multilingual Support: Providing technical support in English (B2) and/or French/Spanish/German language.
• Strong track record of analyzing complex technical issues and managing customer escalations through resolution
• Excellent verbal and written communication skills with ability to explain complex technical concepts to enterprise customer engineering teams
• Experience documenting technical solutions, standard operating procedures, and troubleshooting guides
• Strong background in NOC operations with experience in emergency response and on-call support scenarios
Preferred Qualifications
• CCNA / CCNP certifications
• AWS Certified Solutions Architect – Associate
• Cross-domain knowledge (Satellite + Network)
• Automation & scripting (Python, Bash)
• Regulatory knowledge (FCC, ITU)
• Experience in 24x7 enterprise operations
• Knowledge base / runbook creation experience
• ISP peering operations familiarity
🔍 Dekoder Ogłoszenia
🔴
Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation
Będziesz główną osobą do rozwiązywania najtrudniejszych problemów, które inni nie potrafili rozwiązać.
🔴
Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams
Oczekuje się, że będziesz ekspertem, który potrafi wytłumaczyć skomplikowane problemy i współpracować z innymi zespołami w stresujących sytuacjach.
🟡
Perform detailed root cause analysis (RCA) for customer-impacting events
Będziesz musiał dokładnie analizować przyczyny problemów, co może być czasochłonne i wymagać dogłębnej wiedzy.
🔴
Act as a subject matter expert (SME) for escalated networking issues including: BGP peering, DNS failures, Throughput bottlenecks, Path optimization
Oczekuje się od Ciebie głębokiej wiedzy specjalistycznej w tych konkretnych obszarach, a nie tylko ogólnego pojęcia.
🔴
Work in rotating shift schedule (weekdays + weekends) with on-call coverage
Praca będzie wymagała elastyczności i dostępności poza standardowymi godzinami pracy, w tym w weekendy.