Senior Production Support Engineer – Global Payments Systems

Nasze wymagania: Minimum of 5 years’ experience in production or application support within high-availability environments. Strong expertise in SQL, PL/SQL, and Oracle database architecture. Proven knowledge of Linux systems and shell scripting (Bash, Python, Java). Hands-on experience with Kubernetes and system monitoring tools like AppDynamics and Splunk. Excellent troubleshooting and analytical skills, with a proven ability to work under pressure. Familiarity with high-frequency change management, automation, and CI/CD pipelines. Good understanding of the application landscape across storage, OS, network, database, and application layers. Outstanding communication skills in English, both spoken and written, within a global organization. Experience working in Agile or DevOps environments supporting production systems. Mile widziane: Experience in Payments or financial services. Knowledge of Puppet, Ansible, or similar configuration management tools. O projekcie: As a Senior Production Support Engineer – Global Payments Systems, you will be working for our client, a leader in wholesale IT solutions within the financial industry. You’ll support complex global payment platforms, ensuring system availability, stability, and performance in a high-stakes environment. This is your chance to drive innovation and operational excellence in a dynamic team dedicated to critical financial services. Unleash your expertise in global payments — elevate mission-critical systems to new heights! Kraków-based opportunity with hybrid work model (2 days in the office, 3 days remote). Only candidates with an existing legal right to work in the European Union will be considered for this role. Zakres obowiązków: Provide comprehensive day-to-day production support, including incident resolution and problem management activities. Diagnose and identify root causes of major system issues swiftly and effectively. Install and configure new software releases provided by vendors. Develop and implement local solutions using scripting languages such as Shell, Bash, Python, or Java. Support testing activities for new implementations, ensuring reliability and performance. Collaborate closely with global stakeholders to coordinate support and improvements. Review, design, and optimize processes using innovative technologies to enhance performance. Drive the design and implementation of service enhancements and process improvements. Analyze system architecture and perform data analysis to support root cause investigations. Lead or support initiatives targeted at improving service delivery and technological capabilities. Oferujemy: Stable and long-term cooperation with very good conditions Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to attractive Medical Package Access to Multisport Program Access to Pluralsight Flexible hours