Senior Production Support Engineer – Global Payments Systems

Unleash your expertise in global payments — elevate mission-critical systems to new heights! Kraków-based opportunity with hybrid work model (2 days in the office, 3 days remote). As a Senior Production Support Engineer – Global Payments Systems, you will be working for our client, a leader in wholesale IT solutions within the financial industry. You’ll support complex global payment platforms, ensuring system availability, stability, and performance in a high-stakes environment. This is your chance to drive innovation and operational excellence in a dynamic team dedicated to critical financial services. Your main responsibilities: • Provide comprehensive day-to-day production support, including incident resolution and problem management activities. • Diagnose and identify root causes of major system issues swiftly and effectively. • Install and configure new software releases provided by vendors. • Develop and implement local solutions using scripting languages such as Shell, Bash, Python, or Java. • Support testing activities for new implementations, ensuring reliability and performance. • Collaborate closely with global stakeholders to coordinate support and improvements. • Review, design, and optimize processes using innovative technologies to enhance performance. • Drive the design and implementation of service enhancements and process improvements. • Analyze system architecture and perform data analysis to support root cause investigations. • Lead or support initiatives targeted at improving service delivery and technological capabilities. You're ideal for this role if you have: • Minimum of 5 years’ experience in production or application support within high-availability environments. • Strong expertise in SQL, PL/SQL, and Oracle database architecture. • Proven knowledge of Linux systems and shell scripting (Bash, Python, Java). • Hands-on experience with Kubernetes and system monitoring tools like AppDynamics and Splunk. • Excellent troubleshooting and analytical skills, with a proven ability to work under pressure. • Familiarity with high-frequency change management, automation, and CI/CD pipelines. • Good understanding of the application landscape across storage, OS, network, database, and application layers. • Outstanding communication skills in English, both spoken and written, within a global organization. • Experience working in Agile or DevOps environments supporting production systems. It is a strong plus if you have: • Experience in Payments or financial services is an advantage. • Knowledge of Puppet, Ansible, or similar configuration management tools. Language Required for the role: • Fluent English Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.