Senior Service Desk Analyst

Nasze wymagania:
Attributes/ Technical Skills
Microsoft Office (Word, Excel, Outlook, PowerPoint, etc…)
Advanced technical troubleshooting skills
Advanced networking knowledge
Excellent communication skills
Relevant Experience
A minimum of 5 years’ experience within a similar role
Experience of working in a global team and in/for different jurisdictions
Experience with working in project teams
Experience with ITSM and Ticket System
Experience of working with Datev in Germany will make you a preferred candidate
Working experience on O365 & MDM / Microsoft Intune environment will be added advantages
Must have experience in using software applications such as Microsoft OS (Windows 11)
Education/Professional Qualifications
Bachelor’s degree with equivalent experience, and/or certificates for technology areas (e.g. Windows 10/11, Azure, AWS, O365, Citrix, Mimecast, PowerShell, ITIL v3/v4).

Mile widziane:
Experience of working with Datev in Germany will make you a preferred candidate.
Working experience on O365 & MDM / Microsoft Intune environment will be added advantages.

O projekcie:
It has never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we are absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Senior Service Desk Analyst, based in our Poland office. Reporting to the Regional IT Director, this full-time and permanent position is based in Poland and offers regional coverage, allowing you to make a significant impact to our IT department and its’ growth.
Purpose of the Role
As a Senior Service desk Analyst, you are responsible for providing L2/L3 level helpdesk support across multiple offices and in different jurisdiction time zones. You provide a professional level of service which promotes Technology throughout the group
Scope
This is an individual contributor role and do not includes any direct line management of IT Support analysts and needs to closely work with global peers on the new IT initiatives, projects and managing the daily operations.
The role also demands to support during the out of business hours, weekends, and priorities the support for VIP users on needs basis

Zakres obowiązków:
Provide 24x7 flexible shift support within the IT Service Desk function.
Support users locally and remotely across multiple jurisdictions and time zones.
Following acquisitions, assist the project team with system and service integration, when required.
Encourage teamwork and support the development of fellow team members’ skills and knowledge.
Uphold Vistra’s values by promoting a culture of professionalism and collaboration.
Ensure all support tasks, incidents, changes, and problem tickets are recorded in the IT Service Desk system.
Actively follow up and resolve user issues, independently or in collaboration with other support teams.
Continually seek opportunities to improve helpdesk service delivery processes, including performing upgrades on endpoints.
Deal fairly, professionally, and efficiently with all user enquiries.
Ensure JML processes, along with other IT audit controls, are monitored and executed effectively.
Schedule and manage outage communications with key stakeholders and business users.
Work closely with the IT Infrastructure team to manage and support Windows, Exchange Online, network, and cloud infrastructure service requests.
Manage time and workload effectively to meet service commitments.
Perform IT asset and user license management activities.

Oferujemy:
Zdrowie pracowników jest dla nas ważne – otrzymasz możliwość dofinansowania do prywatnej opieki medycznej dla Ciebie i Twoich bliskich.
Dbamy o zdrowy tryb życia i aktywność sportową – otrzymasz możliwość dofinansowania do karty Multisport.
Jeżeli tak jak my cenisz sobie work-life balance, to zapewne ucieszy Cię, że umożliwiamy elastyczne godziny pracy.
Ważne jest dla Ciebie bezpieczeństwo? Otrzymasz możliwość wykupienia dodatkowego ubezpieczenia na życie.
Ponieważ chcemy wspierać Twój rozwój, umożliwimy Ci dołączenie na bezpłatne lekcje z języka angielskiego lub niemieckiego.
Gwarantujemy stabilność zatrudnienia: umowa o pracę z firmą działającą globalnie, o ugruntowanej pozycji na rynku.
Ponieważ najważniejszy jest dla nas Twój rozwój zawodowy, zapewnimy szkolenia wewnętrzne, a także dofinansowanie do szkoleń zewnętrznych lub studiów podyplomowych, a także jasną ścieżka kariery Vistra.
Mając na uwadze Twoją wygodę oraz oszczędność czasu, nasze nowoczesne biuro jest zlokalizowane w centrum miasta.
Jesteśmy świadomi ekologicznie: adoptujemy pszczoły, zachęcamy pracowników do przyjeżdżania rowerem (mamy rowerowy parking!), a nasz budynek jest eco-friendly.