Senior Telecoms & Network Support Engineer – Global Infrastructure

Empower global connectivity — lead the future of network support and infrastructure! Krakow-based opportunity with hybrid work model (up to 3 remote days per week). As a Senior Telecoms & Network Support Engineer, you will be working for our client, a leading international financial institution, supporting their worldwide connectivity infrastructure. Your expertise will ensure the stability and resilience of mission-critical networks across 55 countries, driving proactive improvements and supporting innovative infrastructure solutions. Your main responsibilities: • Lead and support Telecoms incidents globally, providing expert resolution and ensuring minimal service impact. • Maintain a thorough understanding of Telecoms infrastructure components and protocols. • Collaborate within a global NOC team to monitor infrastructure health and facilitate recovery without service disruptions. • Coordinate with Incident managers, vendors, and technical teams on Data Centre and network incidents. • Manage vendor relationships, raising tickets, and ensuring contract commitments are met through continuous improvement initiatives. • Drive efforts to reduce infrastructure outages and repeat failures, enhancing service stability. • Contribute to defining and maintaining global standards, and participate in process and service enhancement projects. • Work within a diverse, follow-the-sun support model, including shifts and weekends, to ensure 24/7 network availability. You're ideal for this role if you have: • Minimum 2 years of experience in network support, telecommunications, or related fields. • Strong knowledge of Data Networks Topologies and Protocols. • Hands-on experience working with Telecoms infrastructure and associated components. • Familiarity with ITIL and Agile frameworks. • A proactive mindset with a drive to improve service quality. • Excellent teamwork and collaboration skills at all organizational levels. • Ability to learn new telecoms technologies and supporting tools rapidly. It is a strong plus if you have: • Certifications related to network or telecoms support. • Experience working in a global or multicultural environment. Language required for the role: • Fluent English (required) Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.