Service Desk Agent
⚲ Gdańsk
11 760 - 21 000 PLN brutto (UoP)
Wymagania
- English
- French
Opis stanowiska
Who is H2B Group?
We are a consulting firm that helps clients automate their business processes using AI, while enabling IT specialists to advance their careers through the B2B model. We offer projects in industries such as fintech, medtech, edutech, and industrial automation. Through close collaboration, we support our clients' growth by delivering fast, measurable results, while providing IT professionals with opportunities to develop their careers and gain valuable experience.
Why work with us?
✨ Flexibility – You choose projects tailored to your skills and interests, with the possibility of shifting within our company or the Euvic Group, which we are a part of.
💡 Transparency – You benefit from clear rules of cooperation and full transparency regarding compensation and terms.
🚀 Speed of Action – Thanks to our efficiency, you will quickly find or transition to a project that perfectly matches your competencies.
🌟 Growth Opportunities – You work on innovative projects, developing key skills and gaining valuable experience.
For our client we are looking for Service Desk Agent L1 & L2
Join a modern digital workplace support team for a prestigious international diplomatic organization based in Brussels. You will be part of a multicultural first- and second-line service desk environment, ensuring smooth daily operations and high-quality IT support for international officials and staff. This project offers an excellent opportunity to build a career within a high-profile institutional environment while utilizing your multilingual skills.
Key Responsibilities
• Multichannel User Support: Providing comprehensive 1st and 2nd line support via phone, ticketing systems, chat, and instant messaging.
• Incident & Request Management: Efficiently handling, diagnosing, and following up on user incidents and service requests to ensure timely resolution.
• User Guidance & Training: Assisting end-users with software, services, and applications, including conducting onboarding or "train-the-trainer" sessions for advanced topics.
• System Maintenance Support: Managing accounts, software distribution, basic network setups, printing/scanning issues, backup/restore procedures, and patch management.
• Independent Problem Solving: Working under tight deadlines and pressure without constant supervision while maintaining high standards of quality.
Requirements
• OS & Office Support: Solid knowledge of Windows 10+ workstation support/administration and MS Office suites.
• Infrastructure Basics: Basic understanding of Windows/Linux servers and Active Directory (AD) account management.
• IT Fundamentals: Foundational knowledge of network setups/protocols, antivirus software, backup/restore operations, and automated patch/software distribution.
• Languages: Fluent English AND French at C1 level (both languages are strictly required and will be verified).
• Experience: At least 1 year of experience in IT technical support or a Service Desk environment.
• Location: Readiness to work on-site in Brussels, Belgium.
Nice to have certifications
• Windows 10 MCSA / M365 Modern Desktop Administrator Associate or equivalent.
• IT Helpdesk Professional / Google IT Support / Call Centre Associate Certified.
• Advanced Windows troubleshooting or MS Office specialist certificates.
What we offer:
• B2B/Contract
• On-site work in Brussels, Belgium
• International, multicultural career experience within a respected global organization
• Rate up to 125PLN/h
We are a consulting firm that helps clients automate their business processes using AI, while enabling IT specialists to advance their careers through the B2B model. We offer projects in industries such as fintech, medtech, edutech, and industrial automation. Through close collaboration, we support our clients' growth by delivering fast, measurable results, while providing IT professionals with opportunities to develop their careers and gain valuable experience.
Why work with us?
✨ Flexibility – You choose projects tailored to your skills and interests, with the possibility of shifting within our company or the Euvic Group, which we are a part of.
💡 Transparency – You benefit from clear rules of cooperation and full transparency regarding compensation and terms.
🚀 Speed of Action – Thanks to our efficiency, you will quickly find or transition to a project that perfectly matches your competencies.
🌟 Growth Opportunities – You work on innovative projects, developing key skills and gaining valuable experience.
For our client we are looking for Service Desk Agent L1 & L2
Join a modern digital workplace support team for a prestigious international diplomatic organization based in Brussels. You will be part of a multicultural first- and second-line service desk environment, ensuring smooth daily operations and high-quality IT support for international officials and staff. This project offers an excellent opportunity to build a career within a high-profile institutional environment while utilizing your multilingual skills.
Key Responsibilities
• Multichannel User Support: Providing comprehensive 1st and 2nd line support via phone, ticketing systems, chat, and instant messaging.
• Incident & Request Management: Efficiently handling, diagnosing, and following up on user incidents and service requests to ensure timely resolution.
• User Guidance & Training: Assisting end-users with software, services, and applications, including conducting onboarding or "train-the-trainer" sessions for advanced topics.
• System Maintenance Support: Managing accounts, software distribution, basic network setups, printing/scanning issues, backup/restore procedures, and patch management.
• Independent Problem Solving: Working under tight deadlines and pressure without constant supervision while maintaining high standards of quality.
Requirements
• OS & Office Support: Solid knowledge of Windows 10+ workstation support/administration and MS Office suites.
• Infrastructure Basics: Basic understanding of Windows/Linux servers and Active Directory (AD) account management.
• IT Fundamentals: Foundational knowledge of network setups/protocols, antivirus software, backup/restore operations, and automated patch/software distribution.
• Languages: Fluent English AND French at C1 level (both languages are strictly required and will be verified).
• Experience: At least 1 year of experience in IT technical support or a Service Desk environment.
• Location: Readiness to work on-site in Brussels, Belgium.
Nice to have certifications
• Windows 10 MCSA / M365 Modern Desktop Administrator Associate or equivalent.
• IT Helpdesk Professional / Google IT Support / Call Centre Associate Certified.
• Advanced Windows troubleshooting or MS Office specialist certificates.
What we offer:
• B2B/Contract
• On-site work in Brussels, Belgium
• International, multicultural career experience within a respected global organization
• Rate up to 125PLN/h
🔍 Dekoder Ogłoszenia
🔴
You choose projects tailored to your skills and interests
Masz pewien wybór projektów, ale ostateczna decyzja i dostępność zależą od potrzeb firmy i klientów.
🔴
possibility of shifting within our company or the Euvic Group
Możliwość zmiany stanowiska lub projektu w ramach większej grupy firm, co może oznaczać przeniesienie do innego zespołu lub projektu, a niekoniecznie awans.
🟡
clear rules of cooperation and full transparency regarding compensation and terms
Zasady współpracy i wynagrodzenie są jasno określone, ale niekoniecznie oznaczają wysokie zarobki czy najlepsze warunki na rynku.
🟡
innovative projects, developing key skills and gaining valuable experience
Praca nad projektami, które mogą być innowacyjne, ale rozwój umiejętności i zdobywanie doświadczenia zależy od faktycznej specyfiki tych projektów.
🔴
excellent opportunity to build a career within a high-profile in
Możliwość rozwoju kariery w prestiżowej organizacji, ale szczegóły dotyczące ścieżki kariery i faktycznych możliwości awansu nie są sprecyzowane.