Service Desk Agent / IT Support (M/F/D)
⚲ Warszawa
Do uzgodnienia
Wymagania
- Service Desk
- Help Desk
- Customer Support
Opis stanowiska
Your responsibilities
• Providing 1st level IT Support Services
• Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
• Informing and supporting end users in the event of IT system unavailability
• Communicating planned outages and service windows to end user community
• Account administration and password management of many IT systems in use
• Development and maintenance of support documentation (Knowledge Base)
• Ensuring high level of customer support and their satisfaction.
Our requirements
• Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
• Very good English skills - written and spoken
• General IT understanding and a will to expand this knowledge
• Looking for challenges and skills development
• Team player with open-minded personality and positive attitude
• Join us if would like to work in a friendly atmosphere and create it with us
What we offer
• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program
Benefits
• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office
• Providing 1st level IT Support Services
• Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
• Informing and supporting end users in the event of IT system unavailability
• Communicating planned outages and service windows to end user community
• Account administration and password management of many IT systems in use
• Development and maintenance of support documentation (Knowledge Base)
• Ensuring high level of customer support and their satisfaction.
Our requirements
• Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
• Very good English skills - written and spoken
• General IT understanding and a will to expand this knowledge
• Looking for challenges and skills development
• Team player with open-minded personality and positive attitude
• Join us if would like to work in a friendly atmosphere and create it with us
What we offer
• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program
Benefits
• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office
🔍 Dekoder Ogłoszenia
🔴
Looking for challenges and skills development
Może oznaczać, że praca jest rutynowa i wymaga samodzielnego poszukiwania zadań rozwojowych, lub że firma nie zapewnia wystarczających możliwości rozwoju.
🟡
A work environment based on Scandinavian organizational culture
Może sugerować dobrą równowagę między życiem zawodowym a prywatnym i transparentność, ale też potencjalnie bardziej formalne podejście do hierarchii i procesów.
🔴
Join us if would like to work in a friendly atmosphere and create it with us
Może oznaczać, że atmosfera jest dobra, ale też że od pracowników oczekuje się aktywnego budowania pozytywnego środowiska, co może być dodatkowym, nieformalnym obowiązkiem.
🔴
General IT understanding and a will to expand this knowledge
Wymaga samodzielnego uczenia się i zdobywania wiedzy, ponieważ firma może nie oferować kompleksowych szkoleń.
🟡
Opportunities for growth through our internal program
Może oznaczać realne ścieżki kariery, ale też być ogólnym stwierdzeniem bez konkretnych mechanizmów awansu.