Service Desk Agent with German (m/f/d)

Nasze wymagania: German at min. C1 level Customer oriented attitude Excellent organizational and communication skills Good knowledge of MS Office Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week Basic technical IT knowledge Zakres obowiązków: Supporting customer through different channels Analysing and solving customer’s queries Sharing information on administrative and technical requests (products, invoices, etc.) Making changes to the system Forwarding faults or calls to other departments Offering additional subscriptions - additional bonuses Oferujemy: Financial stability from day one – competitive salary (8500-9500 PLN gross + performance bonus) Take care of your health – with supplementary medical insurance with LuxMed Generali group insurance Multisport or MultiKafeteria benefit systems Flexibility that works for you – enjoy our hybrid model: 2 days from home, 3 days in the office (after training and probation period) You can work full-time or choose to reduce your hours depending on your availability (part-time) Practical everyday support from Team Leader and Project Supporter Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day) An extra day off for voluntary activities close to your heart Thinking of relocating? – we’ll support you with a change International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn