Service Desk Agent with Polish, Italian and English
⚲ Łódź
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
fluency in Italian, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
fluency in Italian, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
🔍 Dekoder Ogłoszenia
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familiarity with computer hardware construction
Oczekuje się podstawowej wiedzy o budowie komputera, a nie zaawansowanego serwisu sprzętu.
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high-level communication skills
Oznacza to umiejętność jasnego i zrozumiałego przekazywania informacji, zarówno ustnie, jak i pisemnie, często w stresujących sytuacjach.
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processing reports of technical problems as 1st Line Telephone Customer Service
Głównie będziesz przyjmować zgłoszenia telefoniczne i rozwiązywać proste problemy, a nie zajmować się skomplikowanymi analizami.
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forwarding requests to other departments if no other solution is possible
Twoja rola będzie polegać głównie na przekazywaniu problemów dalej, a nie na ich samodzielnym rozwiązywaniu.
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Workation
Może to oznaczać możliwość pracy zdalnej z atrakcyjnych lokalizacji, ale wymaga to samodzielnej organizacji i może nie być dostępne dla wszystkich.