Service Desk Agent with Spanish and English (m/f/d)
⚲ Wrocław, Krzyki
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Fluent Spanish and English
Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
Problem-solving approach and a customer-first mindset - be a pro!
Great communication skills and a team-player attitude - team work is dream work!
Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
Familiarity with any ticketing tool would be a plus
Experience in IT support environment would be a great plus
O projekcie:
Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!
At Hemmersbach, we don’t just solve tech problems—we create exceptional customer experiences. If you speak Spanish and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!
Zakres obowiązków:
Be the first point of contact for customers needing technical support — via phone, email, and chat
Troubleshoot basic IT issues with confidence - be the hero!
Manage and track service requests through our ticketing system - always on track!
Collaborate with our expert tech teams to resolve complex problems - be their right hand!
Keep customers informed and happy with timely updates and solutions - extremely rewarding!
Oferujemy:
Buddy program
Company events
Food Allowance
Onboarding program
Shuttle Bus
Fluent Spanish and English
Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
Problem-solving approach and a customer-first mindset - be a pro!
Great communication skills and a team-player attitude - team work is dream work!
Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
Familiarity with any ticketing tool would be a plus
Experience in IT support environment would be a great plus
O projekcie:
Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!
At Hemmersbach, we don’t just solve tech problems—we create exceptional customer experiences. If you speak Spanish and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!
Zakres obowiązków:
Be the first point of contact for customers needing technical support — via phone, email, and chat
Troubleshoot basic IT issues with confidence - be the hero!
Manage and track service requests through our ticketing system - always on track!
Collaborate with our expert tech teams to resolve complex problems - be their right hand!
Keep customers informed and happy with timely updates and solutions - extremely rewarding!
Oferujemy:
Buddy program
Company events
Food Allowance
Onboarding program
Shuttle Bus
🔍 Dekoder Ogłoszenia
🔴
Problem-solving approach and a customer-first mindset - be a pro!
Oczekuje się, że będziesz samodzielnie rozwiązywać problemy i priorytetowo traktować potrzeby klienta, nawet jeśli wymaga to dodatkowego wysiłku.
🔴
Great communication skills and a team-player attitude - team work is dream work!
Oczekuje się, że będziesz dobrze współpracować z innymi, co może oznaczać konieczność przejmowania zadań innych lub pracę w trudnych warunkach zespołowych.
🔴
Be the first point of contact for customers needing technical support — via phone, email, and chat
Będziesz obsługiwać dużą liczbę zgłoszeń od klientów, często o niskim priorytecie lub powtarzalnych.
🔴
Troubleshoot basic IT issues with confidence - be the hero!
Oczekuje się, że będziesz rozwiązywać proste problemy techniczne samodzielnie i szybko, co może oznaczać dużą presję czasu.
🔴
Collaborate with our expert tech teams to resolve complex problems - be their right hand!
Twoja rola może polegać głównie na zbieraniu informacji i przekazywaniu ich do bardziej doświadczonych zespołów, zamiast samodzielnego rozwiązywania skomplikowanych problemów.