Service Desk Analyst / Helpdesk Support with French (m/f/n)
⚲ Warszawa
10 080 - 11 760 PLN netto (B2B)
Wymagania
- Microsoft Outlook
- Microsoft Office Suite Support
- Microsoft Operating Systems
Opis stanowiska
For one of our clients, we are looking for a Service Desk Analyst / Helpdesk Support with French (m/f/n).
Offer
• Rate: up to 70 PLN/h net+VAT
• 100% remote
• Contract B2B (via Shimi Poland)
• Start: ASAP / immediately available candidates preferred
• Project length: 12 months
IT Helpdesk analyst will be responsible for answering calls mainly from US and Canada based customers, also supporting International locations. Working different shifts and scheduled provided by Lockheed Martin. The employee on the position will report directly to Lockheed Martin Service Desk Manager in Poland.
Your responsibilities
• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
• Successful diagnoses, identification, and isolation of problems based upon comments and complaints
• Researches and analyses problems utilizing own expertise, historical database records
• Routing calls to available specialists in more complex and difficult cases
• Responds promptly with appropriate solutions
• Alerts management to recurring problems and patterns of problems
• Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
• Provide remote support for dial in users including the use of VPN
• Support of mobile devices and encrypted USB memory sticks
• Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
• Write, update and maintain written processes and procedures
• Send System Alert and outage communications to user base
Our requirements
• Basic knowledge of Microsoft Operating Systems
• Experience with Microsoft Outlook and Microsoft Office Suite Support experience
• Self motivated with willingness to learn from colleagues
• Must be a good team player and able to use own initiative
• Excellent Communication skills (written and verbal) in both English and Polish
• Demonstrated outstanding customer service skills
• Demonstrated telephone etiquette skills
• Must know the following languages: Polish, English, French, other if available.
Optional
• Demonstrated telephone etiquette skills
• Dynamic and flexible "can-do" attitude
• ITSM Support experience and ITIL familiarity
• VPN/Remote Access Support experience
• Mobile device support experience
• Networking environments including wireless
• PC/Technical Support service desk experience
• Excellent time management skills
Offer
• Rate: up to 70 PLN/h net+VAT
• 100% remote
• Contract B2B (via Shimi Poland)
Offer
• Rate: up to 70 PLN/h net+VAT
• 100% remote
• Contract B2B (via Shimi Poland)
• Start: ASAP / immediately available candidates preferred
• Project length: 12 months
IT Helpdesk analyst will be responsible for answering calls mainly from US and Canada based customers, also supporting International locations. Working different shifts and scheduled provided by Lockheed Martin. The employee on the position will report directly to Lockheed Martin Service Desk Manager in Poland.
Your responsibilities
• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
• Successful diagnoses, identification, and isolation of problems based upon comments and complaints
• Researches and analyses problems utilizing own expertise, historical database records
• Routing calls to available specialists in more complex and difficult cases
• Responds promptly with appropriate solutions
• Alerts management to recurring problems and patterns of problems
• Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
• Provide remote support for dial in users including the use of VPN
• Support of mobile devices and encrypted USB memory sticks
• Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
• Write, update and maintain written processes and procedures
• Send System Alert and outage communications to user base
Our requirements
• Basic knowledge of Microsoft Operating Systems
• Experience with Microsoft Outlook and Microsoft Office Suite Support experience
• Self motivated with willingness to learn from colleagues
• Must be a good team player and able to use own initiative
• Excellent Communication skills (written and verbal) in both English and Polish
• Demonstrated outstanding customer service skills
• Demonstrated telephone etiquette skills
• Must know the following languages: Polish, English, French, other if available.
Optional
• Demonstrated telephone etiquette skills
• Dynamic and flexible "can-do" attitude
• ITSM Support experience and ITIL familiarity
• VPN/Remote Access Support experience
• Mobile device support experience
• Networking environments including wireless
• PC/Technical Support service desk experience
• Excellent time management skills
Offer
• Rate: up to 70 PLN/h net+VAT
• 100% remote
• Contract B2B (via Shimi Poland)
🔍 Dekoder Ogłoszenia
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Working different shifts and scheduled provided by Lockheed Martin.
Może oznaczać pracę w niestandardowych godzinach, w tym nocnych lub weekendowych, zgodnie z potrzebami klienta.
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The employee on the position will report directly to Lockheed Martin Service Desk Manager in Poland.
Oznacza to, że mimo pracy dla pośrednika, faktycznym przełożonym będzie osoba z firmy Lockheed Martin, co może wpływać na kulturę pracy i wymagania.
🟡
Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
Jest to standardowy opis obowiązków Helpdesku, ale zakres może być bardzo szeroki i wymagać wiedzy z wielu dziedzin IT.
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Successful diagnoses, identification, and isolation of problems based upon comments and complaints
Podkreśla potrzebę umiejętności analitycznych i rozwiązywania problemów, często w sytuacjach, gdy użytkownik nie potrafi precyzyjnie opisać problemu.
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Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
Wymaga dokładności w dokumentacji i świadomości celów SLA (Service Level Agreement), co może oznaczać presję na szybkie rozwiązywanie problemów.