Service Desk Specialist with French and English (m/f/d)

Nasze wymagania: Familiarity with any ticketing tool would be a plus Willingness to work in shifts between 7 am - 12 pm (8 h) from the office in Wrocław Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software Experience in IT support environment Problem-solving approach and a customer-first mindset - be a pro! Great communication skills and a team-player attitude - team work is dream work! Fluent in French and English (written and spoken) - we like different cultures here! O projekcie: Shift work: 7 am - 12 pm Supporting endusers located in France Zakres obowiązków: Be the first point of contact for customers needing technical support — via phone, email, and chat Troubleshoot basic IT issues with confidence - be the hero! Manage and track service requests through our ticketing system - always on track! Collaborate with our expert tech teams to resolve complex problems - be their right hand! Keep customers informed and happy with timely updates and solutions - extremely rewarding! Oferujemy: Onboarding program International job opportunities Health/ Medical insurance Life insurance Sport allowances/ Compensation Company events Shuttle Bus Food Allowance --> Net Allowance