Service Desk Support Consultant
⚲ Warszawa, Śródmieście
Do uzgodnienia
Wymagania
- ServiceNow
- Active Directory
- Office365
- AutoPilot
- Intune
- Jamf
- Windows
- MacOS
- Incident
- Request
- Change
- Problem Management
- ITIL
Opis stanowiska
Nasze wymagania:
Are proficient in English.
Are fluent in Polish.
Have solid knowledge of the product or solution being supported.
IT domain and IT industry knowledge.
Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows, driven to leverage these technologies for continuous process and system improvement.
General understanding of computer systems, mobile devices and other tech products.
Have high customer service orientation and you are motivated by providing excellent customer service.
Have a technical, logical thought process.
Have problem-solving skills and are solution-oriented.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Able to deal with and solve conflicts and problems.
ITIL certification.
O projekcie:
Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to help developers and colleagues across the organisation work smarter by supporting their tools, workflows, and technical needs?
Zakres obowiązków:
In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:
Provide the End User support, through the phone, email, and Self-Service channels.
Troubleshoot technical issues.
Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
Assist with ad hoc tasks on-site at the office in Poland, with support at Nordic offices as needed.
Order and deploy IT equipment for EG employees allover the world.
Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
Create and maintain user-facing knowledge articles.
Create and maintain documentation.
User account management.
Oferujemy:
Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
Hybrid work setup
Nice office in Warsaw city center
Opportunity to put your fingerprint on methods and solutions
The position in an exciting company that is developing rapidly
Active staff association that organizes good social events
Social benefits
Are proficient in English.
Are fluent in Polish.
Have solid knowledge of the product or solution being supported.
IT domain and IT industry knowledge.
Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows, driven to leverage these technologies for continuous process and system improvement.
General understanding of computer systems, mobile devices and other tech products.
Have high customer service orientation and you are motivated by providing excellent customer service.
Have a technical, logical thought process.
Have problem-solving skills and are solution-oriented.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Able to deal with and solve conflicts and problems.
ITIL certification.
O projekcie:
Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to help developers and colleagues across the organisation work smarter by supporting their tools, workflows, and technical needs?
Zakres obowiązków:
In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:
Provide the End User support, through the phone, email, and Self-Service channels.
Troubleshoot technical issues.
Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
Assist with ad hoc tasks on-site at the office in Poland, with support at Nordic offices as needed.
Order and deploy IT equipment for EG employees allover the world.
Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
Create and maintain user-facing knowledge articles.
Create and maintain documentation.
User account management.
Oferujemy:
Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
Hybrid work setup
Nice office in Warsaw city center
Opportunity to put your fingerprint on methods and solutions
The position in an exciting company that is developing rapidly
Active staff association that organizes good social events
Social benefits
🔍 Dekoder Ogłoszenia
🔴
Are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows, driven to leverage these technologies for continuous process and system improvement.
Oczekuje się, że będziesz nie tylko używać narzędzi AI, ale także aktywnie je rozwijać i wdrażać w celu optymalizacji procesów.
🔴
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Praca będzie często stresująca, z wieloma pilnymi zadaniami do wykonania pod presją czasu.
🔴
Able to deal with and solve conflicts and problems.
Spodziewaj się częstego rozwiązywania trudnych sytuacji i konfliktów między użytkownikami lub zespołami.
🟡
Do you want to help developers and colleagues across the organisation work smarter by supporting their tools, workflows, and technical needs?
Twoja rola będzie polegać na proaktywnym wspieraniu innych w celu zwiększenia ich efektywności, co może oznaczać dużo pracy poza standardowymi zgłoszeniami.
🟡
Have solid knowledge of the product or solution being supported.
Oczekuje się, że szybko przyswoisz i będziesz posiadać dogłębną wiedzę na temat specyficznego produktu lub rozwiązania, które będziesz wspierać.