Service Desk Technician

Nasze wymagania: 1 year practical experience in an IT Support role/Tech Support/Customer Service or combination of work experience and education Experience working with multiple operating systems and hardware platforms Experience working in cross-functional roles and culturally sensitive environments. Active Directory administration. Knowledge in Password Reset Processing. Language Skills - Advanced knowledge of English, written and verbal (C1) and Intermediate knowledge of Polish, written and verbal (B1-B2) An aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems that occur in desktops, mobile devices, operating systems, software, hardware, and peripherals Proven team player with outstanding interpersonal and communication skills Zakres obowiązków: Act as a business partner representing IT User Services delivering excellent customer service using active listening and communication skills. Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution Troubleshoot and repair hardware and software issues on multiple operating systems. Assist in system upgrades and maintenance, including, but not limited to, add and/or remove the memory, hard drives, video cards, and power supplies Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms. Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes. Oferujemy: Cooperation based on contract of mandate All necessary work tools Access to e-learning platforms (e.g., Udemy) Access to a Multisport card Option to join group life insurance Fresh fruit and delicious coffe