Service Desk Technician

Build with us Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind. We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver. If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you. Your impact You will be the heartbeat of our internal operations. As a Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work directly enables over 900 Mollies to build the future of payments without technical friction. You aren't just fixing laptops; you are ensuring that our teams—from Engineering to Sales—stay connected, productive, and secure. With a customer-obsessed mindset, you will provide hands-on support at the office and remote assistance across Europe, turning potential tech headaches into seamless experiences. What you'll ship - Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely. - Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime. - Set up and maintain meeting room AV hardware. - Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded. - Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts. - Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users. - Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles. - Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement. - Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment. - Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users.