Service Management Analyst - Mark Looney Replacement

Want to make an impact? We offer that   Due to continued growth, we are currently hiring a Service Management Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.     Are you intrigued? Do you want to learn more?   A snapshot of your key responsibilities as Service Management Analyst would be:   • Review and assess Service Transition documentation submitted by project teams. • Oversee and coordinate IT aspects of the Joiner-Mover-Leaver (JML) process. • Design and maintain business process flows using Microsoft Visio. • Perform administrative tasks in Active Directory and Azure AD. • Build dashboards, run queries, and create insightful reports. • Manage and resolve incidents and fulfilment requests through ServiceNow. • Participate in and coordinate User Acceptance Testing (UAT).   Requirements:   • Proven experience in IT operations or service management roles • Strong working knowledge of ServiceNow • Familiarity with Active Directory and Azure AD administration • Proficient in Microsoft Visio • Experience with data reporting and dashboard creation • Understanding of IT service transition and user lifecycle processes   Nice to Haves: • Exposure to User Acceptance Testing (UAT) • Experience in change enablement   So, are you ready to join our team? It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.   Opportunity type: Contract, Hybrid (Cork)