Service Operations Network Engineer

O projekcie: At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.  Keep the World Connected – Be the Key Player in Global Network Stability Step into a role where your expertise ensures uninterrupted connectivity across 55 countries. Your leadership during critical incidents will make a real difference in maintaining business continuity worldwide. Sounds like your kind of challenge?  What you get in return - Flexible cooperation model – choose the form that suits you best(B2B, employment contract, etc.) - Hybrid work setup – remote days available depending on the client’s arrangements (6 days from Cracow office) - Collaborative team culture – work alongside experienced professionals eager to share knowledge  - Continuous development – access to training platforms and growth opportunities  - Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more  - High quality equipment – laptop and essential software provided Note: Detailed project information will be shared during the recruitment process. Wymagania: - Solid understanding of Data Network topologies and protocols. - Hands-on experience with telecom infrastructure and related components. - Familiarity with ITIL and Agile methodologies. - Strong communication and collaboration skills across diverse teams. - Proactive approach to service improvement and problem-solving. - Willingness to learn new technologies and tools in the telecom domain. Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Codzienne zadania: - Act as the primary point of contact during telecom incidents, providing leadership and technical guidance to resolve issues quickly and effectively. - Monitor global infrastructure, raise vendor tickets, and coordinate recovery efforts without impacting business operations. - Collaborate closely with Incident Managers, technical teams, and service providers to ensure smooth resolution of Data Centre and network-related incidents. - Work within a global NOC team on a “follow the Sun” model, including shift and weekend coverage, to maintain 24/7 operational support. - Drive continuous improvement initiatives by analyzing incident data, reducing outages, and preventing repeat failures. - Ensure compliance with global standards and contractual obligations, while fostering strong relationships with vendors and partners. - Contribute to process enhancements and adopt best practices aligned with ITIL and Agile frameworks.