Service Operations Wi-Fi L1 Support

O projekcie: - Prestigious position at one of the world's largest banks - Stable, long-term projects - Competitive salary with a B2B contract - Hybrid work (6 days per month from the office in Cracow) and flexible working hours - Private healthcare and multisport card - Personal growth and development opportunities with the possibility to rotate between projects - Referral program and company events - Convenient parking Wymagania: - Good technical skills for handling Wi-Fi Incidents. - Good understanding of Data Networks Topologies and protocols. - Drive to improve the services we provide to our business. - Provide valuable inputs in process improvement. - Need to be a good team player and able to collaborate at all levels. - Experience of Working to ITIL/Agile Standards/Framework. Willingness and ability to learn new telecoms technologies and supporting tools. Codzienne zadania: - Primary Responsibility is to Support Wi-Fi incidents globally and provide expertise in resolution - Have good working knowledge of Wi-Fi infrastructure and associated components. - Working with other IT teams including Incident Management team during crisis and represent Telecoms. - Working as part of a global NOC team, work with Incident manager, L3, L2 support engineers & provide required inputs regarding Wi-Fi Incidents, work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis. - Drive down infrastructure service outages and repeat failures. - Support Incident Management during Post Incident Reviews. - Ensure global standards are set and adhered to. - Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.