Service Operations Wi-Fi L1 Support

Nasze wymagania: Technical expertise in Wi-Fi infrastructure and related components. Strong understanding of data network topologies and protocols. Experience working in incident-driven environments, ideally within large-scale IT network operations. Familiarity with ITIL processes and exposure to Agile methodologies. Excellent collaboration and communication skills to work effectively in a global team setting. A proactive mindset with the drive to identify and implement service improvements. Willingness to learn and adapt to new telecom technologies and tools. O projekcie: Are you ready to make an impact on the stability of mission-critical network services? We are looking for an experienced Wi-Fi L1 Support to join the Connectivity team, ensuring reliable Wi-Fi infrastructure operations and providing expert support during service incidents. Sounds like your kind of challenge? Zakres obowiązków: Provide L1 expertise for Wi-Fi incidents globally, ensuring quick and effective resolution. Act as a subject-matter expert during crisis calls, coordinating recovery efforts and engaging the right stakeholders. Collaborate with IT teams, including Incident Management, to provide accurate inputs during outages. Support Incident Management during Post-Incident Reviews and help identify improvement areas. Work with global teams and service providers to maintain standards and enforce contractual service commitments. Drive continuous improvement initiatives using data-driven insights to enhance infrastructure stability. Ensure adherence to ITIL/Agile best practices during operations and process refinements. Note: Detailed project information will be shared during the recruitment process. Oferujemy: Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) Hybrid work setup – 6 days a month from the office in Kraków Collaborative team culture – work alongside experienced professionals eager to share knowledge Continuous development – access to training platforms and growth opportunities Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more High quality equipment – laptop and essential software provided