Solution Engineer with German (m/f/x)

O projekcie: Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, with the highest customer service standards, that is working towards climate positivity. We are looking for a curious and analytical mind to join our Customer Success & Support Team. As a Solution Engineer at Fieldcode, you will be in direct contact with our customers to translate their field service management processes into a solution in Fieldcode: from discovery and scoping of the requirements to the configuration and support of the solution with the support of the Customer Success & Support Teams, Project Management, Technical Support, and Training.  We offer: - A secure job in an innovative, international software company. - A company that not only achieves economic success but also works hard to make the world a better place. - We invest heavily in research into high-quality technologies with a drastic impact on CO2 reduction. Although there are few researched and valid methods to influence CO2 negativity, we want to be at the forefront and work with our own scientists and projects to achieve our goals. - Direct and open communication. - Mentoring program to facilitate the onboarding process. - Room for own ideas and suggestions for improvement, as well as their quick implementation due to our very short decision-making processes. Wymagania: - Great communication: English and German (B2/C1). - Customer support experience. - Analytical and broad problem-solving skills. - Ability to convey complex technical concepts to non-technical stakeholders and vice versa. - High level of intellectual curiosity. - A good understanding of data modeling ERDs and RESTful APIs, JSON payloads. - Ability to switch between different environments, adapt, and learn new skills and processes quickly. - Ability to create and maintain process documentation. Codzienne zadania: - Ensure that customer expectations are fully understood, and the expected value is delivered through our technical solution. - Be responsible for end-to-end project implementation in cooperation with the Project Manager. - Provide required technical support directly to the customers during the whole project life cycle. - Prioritize multiple enhancements, projects, and initiatives simultaneously. - Collaborate closely with the Product Department and Developer teams on bug fixes and new features. - Maintain project and process documentation. - Configure workflows, processes, and software customization. - Support and enhance the already implemented solutions and processes.