Support Analyst (Late Shift)

Wymagania:
- English proficiency, including confidence in phone conversations.
- Strong communication, customer-service, and organizational skills.
- Ability to manage multiple cases and take ownership of customer issues.
- Willingness to learn new products and technical concepts.
- Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
- Availability to work US hours and attend the office during the first eight weeks.

O firmie:
- MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
- We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
- Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.

Zakres obowiązków:
- Support customers through phone, live chat, and online cases.
- Investigate product-related questions and resolve issues clearly and efficiently.
- Manage your case queue, follow-ups, and customer communication.
- Document cases accurately and escalate bugs or complex issues when required.
- Work with Product Support, Engineering, and QA teams.
- Participate in training, coaching, and knowledge-sharing activities.

Oferujemy:
- Medical care
- Life insurance
- Multisport