Support Analyst - Loan IQ

Unleash innovation in financial technology - redefine how structured finance solutions are supported and optimized! Warsaw-based opportunity with hybrid work model (2-3 visits per week in the office) As a Functional Support Analyst - Loan IQ, you will be working for our client, a leader in structured finance services. You’ll play a crucial role in maintaining and enhancing Loan IQ, a core application used by the Structured Finance teams. Your work will directly influence operational efficiency, user satisfaction, and the delivery of cutting-edge financial solutions, driving forward technological excellence and innovation. Your main responsibilities: • Support back office and middle office teams as a help desk for incidents and requests related to Loan IQ • Inform end users about application incidents and their resolution • Identify recurring functional issues and develop permanent solutions • Create documentation and contribute to a knowledge base of best practices • Perform release quality checks and generate reports for operations teams using SQL • Actively participate in continuous improvement initiatives • Collaborate with development teams to ensure timely resolution of issues • Liaise with clients to investigate incidents and facilitate swift problem resolution You're ideal for this role if you have: • Minimum of 3 years of experience in back or middle office within structured finance • Strong knowledge of Loan IQ • Fluent English language skills • Customer service mindset with a focus on continuous improvement • Excellent analytical and problem-solving skills • Good communication skills and ability to collaborate across diverse teams • Relational database and SQL querying knowledge or eagerness to learn It is a strong plus if you have: (optional)• Fluency in Polish or French • Relevant certifications in financial technology or support roles Language Required for the role: • Fluent English command Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER