Support Analyst - Loan IQ

Nasze wymagania: Minimum of 3 years of experience in back or middle office within structured finance Strong knowledge of Loan IQ Fluent English language skills Customer service mindset with a focus on continuous improvement Excellent analytical and problem-solving skills Good communication skills and ability to collaborate across diverse teams Relational database and SQL querying knowledge or eagerness to learn Mile widziane: Fluency in Polish or French Relevant certifications in financial technology or support roles O projekcie: As a Support Analyst - Loan IQ, you will be working for our client, a leader in structured finance services. You’ll play a crucial role in maintaining and enhancing Loan IQ, a core application used by the Structured Finance teams. Your work will directly influence operational efficiency, user satisfaction, and the delivery of cutting-edge financial solutions, driving forward technological excellence and innovation. Unleash innovation in financial technology - redefine how structured finance solutions are supported and optimized! Warsaw-based opportunity with hybrid work model (2-3 visits per week in the office). Only candidates with an existing legal right to work in the European Union will be considered for this role. Zakres obowiązków: Support back office and middle office teams as a help desk for incidents and requests related to Loan IQ Inform end users about application incidents and their resolution Identify recurring functional issues and develop permanent solutions Create documentation and contribute to a knowledge base of best practices Perform release quality checks and generate reports for operations teams using SQL Actively participate in continuous improvement initiatives Collaborate with development teams to ensure timely resolution of issues Liaise with clients to investigate incidents and facilitate swift problem resolution Oferujemy: Stable and long-term cooperation with very good conditions. Enhance your skills and develop your expertise in the financial industry. Work on the most strategic projects available in the market. Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years. Participate in Social Events, training, and work in an international environment. Access to attractive Medical Package. Access to Multisport Program. Access to Pluralsight. Flexible hours.