Support Engineer for Software Application (f/m/d)

We are looking for a skilled and motivated professional to join our team.  This person will be responsible for providing technical support for software applications used in production processes.⚙️🏭 The internal job title, on the contract, will be “Support Engineer Professional”. Duties and Responsibilities: • Providing technical support for assigned applications. • Documenting support cases worked on for further analysis purposes. • Providing internal support for cloud related infrastructure topics. • Assisting in software products testing. • Providing pre-sales support. • Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation). • Training market organizations and end-customers. • Write technical documentations e.g. knowledge base articles, description of a functionality etc. • Creation/ adapting training documentation/ video. • Cooperating with Product Managers on customer support cases • Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc. What You Need to Succeed: • Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position. • Good customer service skills. • Good knowledge of installing/ maintaining software needed for production process. • Good knowledge of root cause analysis and problem solving techniques. • Experience in technical support engineering or similar. • Good English skills (spoken and written). • Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems. • Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure). • Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking). • Experience in international work environment. This will be your additional asset: • Good knowledge of SQL and MS SQL Servers • Basic knowledge of validation of computer systems • Good knowledge of TCP/IP networks • Experience in industrial environment, with knowledge of IT systems in production processes • Experience as field technician in industrial environment Our Offer to You: • Contract of employment [umowa o pracę], we are looking for a long term cooperation, • Annual reward 💰, • Hybrid work model🏠,   • A diverse and inclusive workplace, • Festive benefits paid in April and December, • Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center, • Possibility to extend medical care to family members, • Life insurance with possible extended scope, • Sports card (Medicover), • Language courses, • A vast training offer to support your development🚀, • Wellbeing activities, CSR, with space for your initiatives*, • Discounts for meals and special offers at Platan Business Park. *We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile! The recruitment process consists of the following steps: • CV selection – we contact selected candidates • Phone screening with a recruiter (approx. 15 min) • Initial interview with the Manager or technical Expert (video conference, approx. 1 hour) • F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer. The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.