Support Engineer with German

Nasze wymagania: Advanced level of German and English; Can-do attitude, high adaptability, and resilience; Organized, analytical, detail-oriented person. Zakres obowiązków: You will talk with the clients (via email, phone and chat) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.; You will log in remotely to clients' computer in order to solve the software issues easily; You will document the issues that you deal with on a daily basis into the ticketing system; Troubleshooting hardware, software and network related issues; Escalating problems to the next level of support when necessary; Working on a business hours schedule.