Support Specialist – Integration Platforms

Offer description For one of our international client we are looking for BAU Support Specialist – Integration Platforms with webMethods / MuleSoft / AWS experience to ensure operational stability, incident resolution, and continuous service improvement for enterprise integration platforms and their critical interfaces, with primary operational focus on MuleSoft- and AWS-based integration services. • 60% on-site, 40% remotely Required Skills & Experience – Core • 2–3+ years of experience in production support or BAU roles for integration or middleware platforms. • Strong incident triage capability including log analysis, error pattern recognition, dependency tracing, and clear stakeholder communication. • ITIL-aligned operational mindset covering incident, problem, and change management. Platform / Technical Skills (Desired Mix) • MuleSoft operational support: API-led integration monitoring, message replay and retry, identification of stuck flows, and log or trace correlation. • AWS Glue: job execution, triggers, retries, IAM permission issues, and data catalog or crawler dependencies. • AWS API Gateway: API availability monitoring, error patterns, throttling limits, and integration failures. • AWS Lambda: execution failures, timeout handling, concurrency limits, and retry behaviour. • Amazon EventBridge: event delivery issues, rule failures, missing or duplicated events. • AWS CloudWatch: log analysis, metric interpretation, alarm handling, and troubleshooting of integration-related failures across AWS services, Mulesoft logs. • Understanding of event-driven integration patterns and their common operational failure modes. • SQL basics for validation and reconciliation checks. • Scripting (Python or Bash) for operational diagnostics or automation is a plus. Your responsibilities • Monitor, triage, and resolve BAU incidents across webMethods, MuleSoft, and AWS platforms using ITSM processes (e.g. ServiceNow). • Drive restoration for common failure patterns including integration process failures, platform outages, scheduled job or batch failures, and data transfer or synchronization issues. • Own BAU communications end-to-end including initial acknowledgement, ETA and risk statements, business impact updates, and closure notes • Work with application teams, platform owners, infrastructure teams, and vendors for L2/L3 escalation, defect resolution, and release-related operational readiness. • Participate in CAB and change processes to ensure BAU stability during deployments and changes. • Support user access requests and role mapping for integration tooling, ensuring least-privilege alignment. • Coordinate with Infrastructure and Security teams on certificate management, credentials, IAM permissions, and environment-related configuration issues. • Perform daily health checks across MuleSoft runtimes and AWS-native integration components, including API Gateway availability and error rates, Lambda execution health (timeouts, throttling), EventBridge rules and delivery, queues, backlogs, retries, and alert dashboards. • Execute approved retries, restarts, and reprocessing actions. • Validate end-to-end data movement and downstream reconciliation post-recovery.