Technical Customer Engineer (IoT)

Wymagania: - Bachelor’s degree in Computer Science, Telecommunications, or a related field. - 3+ years of professional experience in a technical support or system engineering role. - Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI). - Fluent in Polish and English with excellent technical communication skills. - Strong analytical and problem-solving skills, with attention to detail. - Comfort working directly with customers and building long-term, trust-based technical relationships. - Ability to build and maintain strong customer relationships. - Availability to work in a hybrid model (3 days per week onsite in Kraków, 2 days remote). Candidates from other locations must be available for a 2-week onsite onboarding. Mile widziane: - Certifications such as CCNA or equivalent networking expertise. - Experience with containerization technologies (e.g., Kubernetes, Docker). - Knowledge of IoT protocols and related technologies. O firmie: - At AVSystem we develop top class device management and IoT platforms for 100+ large companies worldwide. With less than 200 specialists, we provide both superior technology and thought leadership for the standardization of LwM2M and other protocols. Zakres obowiązków: - Plan and organize your work based on project priorities, incoming tickets, and assigned tasks, taking ownership of customer issues. - Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements, analyzing issues end-to-end, asking follow-up questions, and escalating only when necessary. - Guide customers through PoCs, rollouts, and production, including LwM2M deployments, and support them in configuring and using the platform effectively. - Maintain customer-facing technical documentation, including configuration guides, troubleshooting workflows, and project-related materials. - Deliver training and workshops, helping customers understand the platform and adopt best practices. - Build and maintain long-term relationships with customers, collecting feedback to inform product improvements and support processes. - Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby. Oferujemy: - After ~1 year: - • Become a hands-on expert in LwM2M, mastering a global IoT standard. - • Gain real experience working with enterprise clients. - • Develop strong technical and customer-facing skills. - • Contribute directly to the growth of an advanced IoT platform. - Looking ahead (~5 years): - • Become a recognized expert in LwM2M and large-scale IoT deployments. - • Lead multiple international projects and gain visibility among global enterprise clients. - • Influence the adoption of IoT standards across major European markets. - • See the tangible impact of your work on real-world systems and enterprise success. - Additional benefits: - • A supportive and collaborative work environment. - • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape. - • Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas. - • Flexible working hours and a relaxed work atmosphere (no dress code, no open space). - • Professional development opportunities, including training and conferences. - • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space. - • Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.