Technical Operations Specialist

O projekcie: We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Tech OpsTeam Project Description: Wireless Standard POS (Point-Of-Sales) (b2bsoft.com) is our retail management solution for the Telecom Market. It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.  It is simple to learn, easy to use and as operation grows, more features can be added on. Our system can optimize and simplify all processes related to retail in this business area.  Few things that our product can do: - Robust Online Reporting - Repair Management Software - 3rd Party Integrations - Customer Connect Marketing - Time and Attendance - Carrier Commission Reconciliation Our Technical Operations team interacts with multiple departments across the company including our Product and Delivery teams as well as and Senior Management. They also communicate on a regular basis with our US-based carriers and clients. The Technical Operations team is responsible for aggregating technical and business needs on a daily basis, optimizing different parts of our solutions and handling unusual technical requests from different teams (up to 25% of their time). As a member of the TechOps Team employees are responsible for supporting and ensuring the quality of our complex Product. From a technical perspective our product development is based on technologies such as C#, .NET stack, JS and React framework, MSSQL. Wymagania: - You are analytical thinker, technical minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding; - Ideally, you have Technical background or strong desire to explore the field of software products; - Fluent and literate English (MUST!); - An experienced PC user (General Microsoft Windows knowledge); - Experience with MS Excel; - Previous experience in support function; - Technical background and IT education; - Be able to respond at night in case of alert; - Experience with Jira (be able to set clear tasks with technical description); - Willingness to contribute to Confluence Knowledge Base in a simple and understandable wording. Soft Skills: - Communication; - Listening; - Conflict Resolution; - Empathy; - Positivity; - Self-Control. Advantage: - BA Skills (would be a big plus); - Experience with SQL. Codzienne zadania: - Identify, analyze and troubleshoot technical issues and provide effective solutions as a 2 nd line support with adeep technical understanding of an issue Carrier’s Promotions management (prepare, test, communicate, validate); - Services configuration for DB’s; - Run UAT for new features in upcoming releases; - Address procedural, configuration and software related issues; - Provide clear and complete documentation and notes on all service inquiries; - Quick growth in technical knowledge.