Technical Service and Support Specialist
⚲ Kajetany (pow. pruszkowski)
Do uzgodnienia
Wymagania
- Jira
- SAP
Opis stanowiska
Nasze wymagania:
A minimum of 2 years of experience in a technical role (technician, helpdesk, or engineer), working directly with customers and cross-functionally to resolve complex technical issues.
Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation are a plus).
Strong analytical and problem-solving skills with the ability to view problems as opportunities.
Excellent verbal and written communication skills with the ability to communicate at all levels of the organization.
Knowledge of various Microsoft Office tools.
Effective communication in English (at least B2 level).
Availability for travel, including local and cross-border trips (approx. 10–15%).
Category B driving license.
Mile widziane:
Networking aptitude, including IP networking, computer systems, and databases (a plus).
Knowledge of JIRA/Trello and SAP.
Electrical qualifications (SEP).
O projekcie:
Technical Solutions & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.
You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization
Zakres obowiązków:
Provide technical, application, and documentation support to the business as a global industrial laser printer expert, covering hardware, software, industrial integration, and application space.
Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues.
Be a key contributor and work directly with Product Development on existing product evolution and new product development, with a focus on customer experience and serviceability.
Provide resolutions for technical issues escalated from internal worldwide teams and international business partners.
Act as a cross-functional team member to identify corrective and preventive actions through root cause analysis.
Engage with technical service, the sales community, and other key company functions to share product and application knowledge.
Oferujemy:
A great job, highly professional environment and friendly work culture
Growth Opportunities within international organization
Private Health Care (Medicover)
Multisport
Performance based yearly merit increase
Recruitment Referral bonus
Company Social Benefits Fund
Opportunity to join a group life insurance plan
Smart casual dress code
A minimum of 2 years of experience in a technical role (technician, helpdesk, or engineer), working directly with customers and cross-functionally to resolve complex technical issues.
Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation are a plus).
Strong analytical and problem-solving skills with the ability to view problems as opportunities.
Excellent verbal and written communication skills with the ability to communicate at all levels of the organization.
Knowledge of various Microsoft Office tools.
Effective communication in English (at least B2 level).
Availability for travel, including local and cross-border trips (approx. 10–15%).
Category B driving license.
Mile widziane:
Networking aptitude, including IP networking, computer systems, and databases (a plus).
Knowledge of JIRA/Trello and SAP.
Electrical qualifications (SEP).
O projekcie:
Technical Solutions & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.
You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization
Zakres obowiązków:
Provide technical, application, and documentation support to the business as a global industrial laser printer expert, covering hardware, software, industrial integration, and application space.
Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues.
Be a key contributor and work directly with Product Development on existing product evolution and new product development, with a focus on customer experience and serviceability.
Provide resolutions for technical issues escalated from internal worldwide teams and international business partners.
Act as a cross-functional team member to identify corrective and preventive actions through root cause analysis.
Engage with technical service, the sales community, and other key company functions to share product and application knowledge.
Oferujemy:
A great job, highly professional environment and friendly work culture
Growth Opportunities within international organization
Private Health Care (Medicover)
Multisport
Performance based yearly merit increase
Recruitment Referral bonus
Company Social Benefits Fund
Opportunity to join a group life insurance plan
Smart casual dress code
🔍 Dekoder Ogłoszenia
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resolve complex technical issues
Oczekuje się, że będziesz rozwiązywać problemy, które mogą być trudne i czasochłonne, wymagając dogłębnej analizy.
🟡
view problems as opportunities
Oczekuje się od Ciebie proaktywnego i pozytywnego podejścia do wyzwań, zamiast postrzegania ich jako przeszkód.
🟡
communicate at all levels of the organization
Będziesz musiał efektywnie rozmawiać zarówno z pracownikami technicznymi, jak i z kadrą zarządzającą.
🔴
Availability for travel, including local and cross-border trips (approx. 10–15%)
Spodziewaj się regularnych podróży służbowych, które mogą obejmować wyjazdy zagraniczne.
🔴
global industrial laser printer expert
Będziesz odpowiedzialny za specjalistyczną wiedzę techniczną dotyczącą drukarek laserowych w skali globalnej.