Technical Support Agent with German & English

HCLTech is a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, AI and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion. To learn how we can supercharge progress for you, visit hcltech.com • Contract type: Emplotment • Work mode: Hybrid - minimum 2 times per week WFO • Shift: 7am to 7pm service window (7am, 8am or 11am. 8 hours), Mon- Fri Your responsibilities: • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users • Route problems to internal support group • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge • Administer and provide User Access in various systems • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Our requirements: • Understanding of the IT environment and readiness to learn new processes and technologies • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware • ITIL knowledge would be an asset • Excellent communication and conversation skills (both verbal and written) • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations • Ability to acquire new information quickly and the willingness to do so at all times • Willingness to work with rotational shift • Work mode: Hybrid (minimum 2 days office) • Language Requirements: German – at least C1; English – at least B2 What we offer: • Life insurance • Private medical care • MultiSport Card • Subsidies for glasses • Subsidies for language courses • Christmas and holiday bonuses