Technical Support Agent with Slovenian & English

Nasze wymagania: Requirements: Excellent communication and conversation skills (both verbal and written) Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times Understanding of the IT environment and readiness to learn new processes and technologies Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset Hybrid mode: 3 days Work From Office Language Requirements: Slovenian – at least C1 English – at least B2 Zakres obowiązków: As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Slovenianspeaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Daily Activities: Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Oferujemy: • Life insurance • Private healthcare • MultiSport Card • Clear career path in a growing multinational organization