Technical Support Agent with Turkish

Nasze wymagania: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service always. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. Ability to learn new information quickly and the willingness to always do so. Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week. Teamwork Technical Expertise Interpersonal Effectiveness Zakres obowiązków: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users DL Creation, Modification, Owner Changes, Member changes Mitel Phone – forward number to cell Wifi – Connecting to guest Software Distribution – push software, remove software Print Driver Installation, help installing new printer from printerlogic Cell Phone Upgrade – Help setting up new phone, changing authenticator to new phone User accounts – extend vendor access with mgr approval; pw reset help; Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution. Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training and departmental development. Routine maintenance updates with other IT staff and business units. Provide all required documentation including standards, configurations and diagrams. Provide knowledge transfer of EUC operations Oferujemy: Life insurance Private healthcare MultiSport Card Clear career path in a growing multinational organization