Technical Support Engineer

Nasze wymagania: Experience in Technical Support / IT Operations (2+ years) Strong understanding of APIs (REST, gRPC) and system integrations Knowledge of databases (PostgreSQL, MS SQL) Experience with monitoring tools (Datadog, ELK) Ability to investigate, analyse, and communicate complex issues clearly Exposure to cloud platforms (AWS, Azure, GCP) Mile widziane: Bonus if you’ve worked with payments, EPOS, gateways, or acquirers O projekcie: Want to go beyond basic support and solve real technical challenges at scale? We’re looking for a Technical Support Engineer (L3) to join ClearAccept — working at the heart of our payments platform, investigating complex issues, and driving solutions that impact thousands of users. Zakres obowiązków: Act as the go-to escalation point for complex technical and integration issues Dive deep into APIs, logs, and system behaviour to identify root causes Work closely with Product, Engineering, and Support teams to resolve incidents Own and manage L3 tickets (Jira / Azure DevOps) end-to-end Support integrations, releases, and product improvements Build strong relationships with internal teams and external partners Oferujemy: Work on a modern payments platform with real-world impact Kafeteria MyBenefit KUP Additional private medical care Day off for your birthday Pizza Tuesday Integration meetings