Technical Support Engineer
⚲ Kraków
12 500 - 14 500 PLN brutto (UoP)
Wymagania
- SAP
- XML
- JSON
Opis stanowiska
At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.
We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.
If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.
Responsibilities and Duties
• Troubleshooting technical issues within SAP ERP integration area escalated to our team from other departments,
• Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction,
• Staying up to date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements,
• Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team.
Qualifications
• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON,
• Familiarity with distributed systems,
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
• Previous experience with any of mentioned ERPs is a plus.
•
Why Medius:
• Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance
• Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events
• Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally
We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.
If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.
Responsibilities and Duties
• Troubleshooting technical issues within SAP ERP integration area escalated to our team from other departments,
• Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction,
• Staying up to date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements,
• Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team.
Qualifications
• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON,
• Familiarity with distributed systems,
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
• Previous experience with any of mentioned ERPs is a plus.
•
Why Medius:
• Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance
• Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events
• Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally
🔍 Dekoder Ogłoszenia
🔴
Willingness to learn new tools and technologies as part of ongoing perso
Oznacza, że będziesz musiał samodzielnie zdobywać wiedzę o nowych technologiach, często bez formalnego szkolenia.
🔴
Troubleshooting technical issues within SAP ERP integration area escalated to our team from other departments
Może oznaczać, że będziesz zajmować się problemami, które nie zostały rozwiązane przez inne zespoły, co może być bardziej skomplikowane i czasochłonne.
🟡
Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction
Wymaga nie tylko wiedzy technicznej, ale także umiejętności komunikacyjnych i zarządzania oczekiwaniami różnych grup interesariuszy.
🟡
Staying up to date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements
Oczekuje się od Ciebie proaktywnego śledzenia nowinek technologicznych i proponowania usprawnień, co wykracza poza samo rozwiązywanie problemów.
🟢
We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable.
Podkreśla kulturę innowacyjności i rozwiązywania problemów, co może sugerować potrzebę kreatywnego podejścia i gotowości do wykraczania poza standardowe procedury.