the:protocol.it
Hybrydowo
Mid
↻
Technical Support Engineer
⚲ Kraków
Do uzgodnienia
Opis stanowiska
Wymagania:
- 2 years of experience supporting complex technical applications or software environments.
- Experience working with automation tools or automated workflows.
- Good understanding of REST APIs, SQL, and relational databases.
- Knowledge of networking fundamentals and internet technologies, including email protocols such as SMTP and LDAP.
- Strong analytical and troubleshooting skills with the ability to investigate issues methodically and identify root causes.
- Excellent communication skills and confidence working with both customers and cross-functional technical teams.
- A customer-focused mindset with the ability to remain calm and solution-oriented during critical situations.
- Experience using AI-powered tools to support troubleshooting and improve productivity.
- A degree in Computer Science, Engineering, Information Systems, Mathematics, or experience with ELK Query Language, programming, or prompt engineering would be an advantage.
O firmie:
- MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
- We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
- Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.
Zakres obowiązków:
- Investigate and resolve complex technical and application-related issues in collaboration with Engineering, Product, and Infrastructure teams.
- Work directly with customers to understand problems, identify root causes, and deliver effective solutions.
- Take ownership of technical cases from investigation through resolution, ensuring a seamless customer experience.
- Assess the impact and priority of reported issues, working closely with Product and Engineering teams to support effective triage.
- Support application maintenance, feature releases, and other planned technical activities through testing and communication.
- Escalate issues when needed while driving timely resolution and keeping stakeholders informed throughout the process.
Oferujemy:
- Medical care
- Life insurance
- Multisport
- 2 years of experience supporting complex technical applications or software environments.
- Experience working with automation tools or automated workflows.
- Good understanding of REST APIs, SQL, and relational databases.
- Knowledge of networking fundamentals and internet technologies, including email protocols such as SMTP and LDAP.
- Strong analytical and troubleshooting skills with the ability to investigate issues methodically and identify root causes.
- Excellent communication skills and confidence working with both customers and cross-functional technical teams.
- A customer-focused mindset with the ability to remain calm and solution-oriented during critical situations.
- Experience using AI-powered tools to support troubleshooting and improve productivity.
- A degree in Computer Science, Engineering, Information Systems, Mathematics, or experience with ELK Query Language, programming, or prompt engineering would be an advantage.
O firmie:
- MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
- We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
- Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.
Zakres obowiązków:
- Investigate and resolve complex technical and application-related issues in collaboration with Engineering, Product, and Infrastructure teams.
- Work directly with customers to understand problems, identify root causes, and deliver effective solutions.
- Take ownership of technical cases from investigation through resolution, ensuring a seamless customer experience.
- Assess the impact and priority of reported issues, working closely with Product and Engineering teams to support effective triage.
- Support application maintenance, feature releases, and other planned technical activities through testing and communication.
- Escalate issues when needed while driving timely resolution and keeping stakeholders informed throughout the process.
Oferujemy:
- Medical care
- Life insurance
- Multisport
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