Technical Support Engineer

Technical Support Engineer (L3) – Payments Platform 📍 Kraków | ClearAccept (ClearCourse Group) Want to go beyond basic support and solve real technical challenges at scale? We’re looking for a Technical Support Engineer (L3) to join ClearAccept — working at the heart of our payments platform, investigating complex issues, and driving solutions that impact thousands of users.   What you’ll be doing • Act as the go-to escalation point for complex technical and integration issues • Dive deep into APIs, logs, and system behaviour to identify root causes • Work closely with Product, Engineering, and Support teams to resolve incidents • Own and manage L3 tickets (Jira / Azure DevOps) end-to-end • Support integrations, releases, and product improvements • Build strong relationships with internal teams and external partners   What you’ll bring • Experience in Technical Support / IT Operations (2+ years) • Strong understanding of APIs (REST, gRPC) and system integrations • Knowledge of databases (PostgreSQL, MS SQL) • Experience with monitoring tools (Datadog, ELK) • Ability to investigate, analyse, and communicate complex issues clearly • Exposure to cloud platforms (AWS, Azure, GCP) Bonus if you’ve worked with payments, EPOS, gateways, or acquirers   Why join? • Work on a modern payments platform with real-world impact • Kafeteria MyBenefit • KUP • Additional private medical care   • Day off for your birthday • Pizza Tuesday   • Integration meetings   👉 If you enjoy digging into complex problems, owning solutions, and working with cutting-edge tech, we’d love to hear from you.