Technical Support Engineer

At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.  We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.  If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.  The Technical Support Engineer – Medius Suite Support L2 role at Medius is a key part of the Cracow-based team. The team is responsible for supporting and troubleshooting our applications in the areas of AP Automation, Capture, and Procurement. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. This position may involve working from 13:00 to 21:00, ensuring coverage during the specified hours. This is a temporary contract for approximately 1.5 years, with the possibility of being extended.Responsibilities and Duties • Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments. • Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction. • Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements. • Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team. Qualifications • Willingness to learn new tools and technologies as part of ongoing personal and professional growth, • Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers, • A solid general understanding of technology and comfort with working in technical environments, • Experience working with SQL, XML, and JSON, • Strong analytical mindset with the ability to identify root causes of technical problems, • Ability to solve complex problems and provide clear, actionable solutions, • A keen eye for detail, especially when diagnosing technical issues, • A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support, • Familiarity with the AP processes or previous experience with AP Automation, Capture, Procurement, or other SaaS applications is a plus. Why Medius:  • Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance  • Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events  • Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally