Technical Support Engineer

Nasze wymagania: Willingness to learn new tools and technologies as part of ongoing personal and professional growth, Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers, A solid general understanding of technology and comfort with working in technical environments, Experience working with SQL, XML, and JSON, Strong analytical mindset with the ability to identify root causes of technical problems, Ability to solve complex problems and provide clear, actionable solutions, A keen eye for detail, especially when diagnosing technical issues, A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support, Mile widziane: Familiarity with the AP processes or previous experience with AP Automation, Capture, Procurement, or other SaaS applications. O projekcie: The Technical Support Engineer – Medius Suite Support L2 role at Medius is a key part of the Cracow-based team. The team is responsible for supporting and troubleshooting our applications in the areas of AP Automation, Capture, and Procurement. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. This position may involve working from 13:00 to 21:00, ensuring coverage during the specified hours. This is a temporary contract for approximately 1.5 years, with the possibility of being extended. Zakres obowiązków: Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments. Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction. Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements. Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team. Oferujemy: Spacious office near Rondo Grzegórzeckie in a unique building (no open spaces) Equipped kitchen with all things that help (tea, coffee, milk, Nutella, etc.) Support for professional development through a variety of initiatives to foster growth and clear career progression within a dynamic global culture Additional 1 day off for your birthday (B-Day) Multikafeteria program, private healthcare (LuxMed), life insurance Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events) Team building budget Hybrid working model