Technical Support Engineer (Edge Network)
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
⚲ Kraków
Do uzgodnienia
Wymagania
- Linux
- API
- Grafana
- Kibana
- CDN
- TCP/IP
- DNS
- SQL
Opis stanowiska
Nasze wymagania:
1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Experience with CDN
Hands-on experience with Linux and API
Knowledge of monitoring tools such as Grafana, Kibana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Mile widziane:
Experience with SQL
Zakres obowiązków:
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Oferujemy:
Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options
Team sports activities
1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Experience with CDN
Hands-on experience with Linux and API
Knowledge of monitoring tools such as Grafana, Kibana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Mile widziane:
Experience with SQL
Zakres obowiązków:
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Oferujemy:
Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options
Team sports activities
🔍 Dekoder Ogłoszenia
🔴
1+ year of Technical Support experience
Może oznaczać zarówno 1 rok pełnego doświadczenia, jak i kilka miesięcy, jeśli firma jest zdesperowana.
🟡
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Oczekuje się podstawowej wiedzy, a nie zaawansowanego projektowania sieci.
🟡
Good understanding of hardware and software diagnostics (reading logs, etc.)
Prawdopodobnie będziesz głównie czytać logi i szukać gotowych rozwiązań w dokumentacji.
🟡
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Główny nacisk będzie na obsługę zgłoszeń pisemnych, telefony mogą być rzadkością lub niechcianym dodatkiem.
🟡
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Oczekuje się, że będziesz rozwiązywać problemy, ale głównie w oparciu o istniejącą dokumentację, a nie poprzez innowacyjne rozwiązania.