Technical Support Engineer - EMEA

Technical Support Engineer - EMEA Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for. About the Role: Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda's robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences. What you'll be doing: - Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently. - Collaborate with clients and reproduce reported issues using Java/Spring boot - Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes. - Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience. - Create and maintain documentation to empower customers and enhance internal knowledge sharing.