Technical Support Engineer - German/L1 (Future Opportunity)

O projekcie: How you’ll make an impact at ZaWin At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at a mouse click easily. Don’t you think you can do it? If you love what you do, we’ll prove it to you. About Us At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape. Wymagania: Please note that this advertisement is being published for future opportunities only. At this stage, there is no immediate open position attached to this posting. By submitting your application, your profile will be added to our talent pool and reviewed for upcoming roles that match your experience and qualifications. If a suitable opportunity becomes available, we may contact you regarding the next steps. We appreciate your interest in our company and look forward to connecting with you in the future. _______________________________________________________________ A Technical Support Engineer (L1) at ZaWin provides basic support to customers, resolves inquiries, and assists with IT-related issues. This role involves responding to support requests via phone and email, using your knowledge of Office 365, basic Azure and Microsoft Server, additionally printers and scanners to assist with queries, and escalating complex issues to the second level support or resolver teams as necessary. You will help ensure a smooth IT experience for our dental practice clients. - Previous experience in an IT support role, especially customer-facing. - Basic knowledge of Office 365, networks, Azure and Microsoft Servers, printers and scanners, Microsoft Windows and common IT support tools. - Strong communication skills (English B2/C1 - German C1) with a professional and friendly approach. - Ability to prioritize tasks effectively and manage time efficiently. - Strong problem-solving skills and the ability to handle multiple inquiries. - Willingness to learn and grow in a fast-paced IT support environment. - Willingness to occasionally accumulate overtime may be required for on-call duties. It is a plus, if have or familiar with: - X-ray technology and devices (Romexis (Pearl AI), Sidexis, Onyxceph (3Shape)) Codzienne zadania: - Provide basic IT support to customers via phone (primary) and email. - Resolve customer inquiries and issues in a timely and professional manner, according to SLA agreements. - Utilize basic knowledge of Office 365, networks, Azure and Microsoft Servers, printers and scanners to assist customers with related queries. - Prioritize and manage multiple tasks effectively to meet customer needs. - Escalate complex issues to higher-level support (Level 2) when necessary, after triage. - Document customer interactions and solutions accurately in the support system. - Occasional overtime required, including on-call duties, to support urgent issues and client needs.