Technical Support Engineer - German/L2 (Future Opportunity)

O projekcie: How you’ll make an impact at ZaWin At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead their company at a mouse click. Don’t you think you can do it? If you love what you do, we’ll prove it to you. About Us At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape. Wymagania: Please note that this advertisement is being published for future opportunities only. At this stage, there is no immediate open position attached to this posting. By submitting your application, your profile will be added to our talent pool and reviewed for upcoming roles that match your experience and qualifications. If a suitable opportunity becomes available, we may contact you regarding the next steps. We appreciate your interest in our company and look forward to connecting with you in the future. _______________________________________________________________ A Technical Support Engineer (L2) at ZaWin diagnoses and resolves technical issues, implements system upgrades, and supports our clients' dental practices. Works closely with our local team and collaborating with different departments to ensure high-quality IT service delivery. This role involves troubleshooting software, network, system, and hardware issues, providing expert guidance, and improving internal documentation. - Proven experience in Level 2 IT support or a similar role. - Strong knowledge of hardware, networks, Azure, Microsoft Servers, printers, and scanners. - Experience troubleshooting and resolving system and service disruptions. - Ability to provide technical recommendations tailored to business needs. - Excellent problem-solving and communication skills (English B2/C1 - German C1). - Ability to work independently and collaboratively with teams. It is a plus, if you:  - have experience in IT support for healthcare or dental practices. - have knowledge of X-ray technology and devices (Romexis (Pearl AI), Sidexis, Onyxceph (3Shape)) Codzienne zadania: - Diagnose and resolve technical issues related to software, networks, systems, and hardware - Manage and resolve support tickets efficiently, escalating when necessary. - Implement system and software upgrades remotely. - Collaborate with different teams to support IT environments in dental practices. - Provide tailored technical advice and recommendations based on dental practice requirements. - Guide clients on legacy and new systems and services. - Serve as a feedback channel for customers, helping improve services and internal processes. - Troubleshoot Level 2 issues, including handling escalations from Level 1 support. - Work on designated projects for one of our largest clients. - Maintain and update knowledge documentation and perform ad-hoc IT tasks as required. - Creating sales offers, when equipment must be replaced - Act as a backup for L1 team upon business need