Technical Support Manager (m/k)

Nasze wymagania:
Experience in Technical Support, Application Support, Customer Support, System Administration, or a similar technical role
Strong troubleshooting and analytical skills
Ability to diagnose and resolve complex technical issues in a structured manner
Excellent communication and customer service skills
Experience working with international B2B customers
Ability to manage multiple tasks and prioritize effectively
Strong sense of ownership and responsibility
Upper-Intermediate or higher English (written and spoken) is required

Mile widziane:
Experience supporting enterprise software products
Experience working with IoT devices or parcel locker solutions
Understanding of software deployment and configuration
Experience reading technical documentation and log files
Familiarity with parcel lockers, vending solutions, or smart devices

Zakres obowiązków:
Provide technical support to international B2B customers via email, phone, and online meetings
Communicate directly with customers' technical teams and field service engineers
Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions
Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams
Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems
Support software deployments, upgrades, and system updates
Monitor and prioritize support requests to ensure timely resolution according to agreed service levels
Escalate complex technical issues to Development, QA, Hardware, or Product teams when required
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions
Create and improve knowledge base articles and technical documentation
Build long-term relationships with customers by providing professional, responsive, and high-quality technical support

Oferujemy:
Employment in an industry-leading company (branches in 6 countries, over 3,000 employees)
Work in an international environment, within a great team where a good sense of humor goes hand in hand with reliability and diligence
Opportunity to collaborate with leading brands on both the Polish and international markets
Stable employment based on an employment contract (contract of employment)
Market-competitive salary and an attractive bonus system
Comprehensive benefits package (cafeteria system, MultiSport card, private medical care, life insurance, meal subsidies, team-building events) and all necessary work tools