Technology & Operations - Application Support Engineer

Nasze wymagania: At least 5–8 years of experience in IT operations, application support, platform operations, or technical service delivery Higher education in IT or equivalent relevant experience Strong operational mindset, with focus on stability, availability, and risk awareness A structured and systematic approach, committed to delivering stable, high-quality results Very good English communication skills, both written and spoken Strong ability to build and maintain customer relationships, especially in operational and incident driven situations Comfortable working in a high pace, business critical, operational environment Solid hands-on experience with: PowerShell, Microsoft SQL Server (MSSQL), Windows‑based application and infrastructure environments General infrastructure and networking overview, including security concepts Knowledge of ITIL methodology, especially incident, change, and problem management Working experience with Azure DevOps and Microsoft Azure in an operational context Mile widziane: Experience with Elastic / ELK stack for monitoring and logging Experience participating in on-call rotations or similar operational support models O projekcie: We are looking for a SaaS Operations Technician to become part of our SaaS Operations Team, delivering business critical operational support to our Customers core software, infrastructure, and integrations. In this role, you will act as main technical contact for key SaaS customers, taking end to end technical ownership of their environments with a strong focus on day-to-day operations, stability, and availability. Together with the Service Manager, you will plan and execute changes, upgrades, and maintenance of our software and platform, ensuring minimal risk and disruption to customers. You will also work on projects where, in cooperation with Project Managers and technical teams, you will be responsible for planning and executing tasks related to environment setup, integrations, monitoring, and software installations always with an operational mindset. You will work closely with our customers, building strong relationships, and acting as a trusted technical partner in both steady state operations and incident situations. Our aim is to deliver high availability, predictable operations, and excellent customer experience, and you will have real influence on how we optimize operational processes, tooling, and services. Zakres obowiązków: Take operational ownership of customer environments, ensuring availability, stability, and performance Act as the technical point of contact for assigned customers during both normal operations and incidents Provide 2nd/3rd line operational support, including incident handling, troubleshooting, and root cause analysis Plan and execute: Software upgrades and releases, Infrastructure and platform changes, Maintenance windows and operational change requests Monitor systems proactively, respond to alerts, and prevent incidents before they impact customers Work with: Automations and batch jobs, CI/CD pipelines, Integrations and interfaces Participate in operational readiness activities such as: Change reviews, Post incident reviews, Documentation and runbook improvements Collaborate closely with Service Managers, Project Managers, developers, and customer IT teams Drive continuous improvement by optimizing operational workflows, monitoring, documentation, and ways of working Oferujemy: Hybrid working environment Competitive salary & benefits Internal mobility opportunities Profit-sharing model Collaborative environment Flexible working hours Learning & development opportunities International Good pension contribution Insurance schemes Referral program Health & fitness