Trade Support Analyst (with capital markets experience)
Do uzgodnienia
Wymagania
- Kafka
- Docker
- Python
- Shell
Opis stanowiska
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.
- Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
- Monitor and support end to end transaction flow across the trading platform.
- Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
- Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
- Problem tracking – identify and steer problematic issues through to resolution.
- Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
- Support scheduled changes working with Dev teams.
- Oversee automated processes, scheduled, alerting and regular reporting.
- Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
- Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.
- Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
- Monitor and support end to end transaction flow across the trading platform.
- Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
- Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
- Problem tracking – identify and steer problematic issues through to resolution.
- Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
- Support scheduled changes working with Dev teams.
- Oversee automated processes, scheduled, alerting and regular reporting.
- Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
- Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams
🔍 Dekoder Ogłoszenia
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Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
Będziesz musiał komunikować się z wieloma różnymi zespołami, często o odmiennych priorytetach i języku.
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Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
Praca może wymagać niestandardowych godzin pracy, aby zapewnić ciągłość wsparcia w różnych strefach czasowych.
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Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
Oczekuje się szybkiego reagowania na problemy, często pod presją czasu, aby zapobiec poważnym konsekwencjom dla transakcji.
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Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
Będziesz odpowiedzialny za komunikację kryzysową i tworzenie raportów, co może oznaczać dodatkowe obowiązki administracyjne i raportowe.
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Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure
Oprócz wsparcia technicznego, będziesz zajmował się zarządzaniem zgłoszeniami użytkowników, co może być czasochłonne i wymagać cierpliwości.