Windows Support Engineer
⚲ Warsaw
23 016 - 25 200 PLN (B2B)
Wymagania
- L2
- Windows Server
- Cloud
- SCCM
- Security
- Active Directory
- Windows
- Storage
- Azure
- ServiceNow
- L3
- Degree (nice to have)
- ITIL certificate (nice to have)
- DNS (nice to have)
- IIS (nice to have)
- VMware (nice to have)
Opis stanowiska
O projekcie:
Please note that this position requires a
hybrid working model, with attendance at the Warsaw Hub for 1–2 days per week.
We are looking for a proactive L2/L3 Windows Operations Engineer
to provide operational support for Windows Server environments hosted across
on-premises and Cloud.
The role focuses on maintaining OS health, ensuring server
availability, managing patching and monitoring, Life cycle management of
servers, resolving incidents, and driving operational excellence through
automation and documentation.
Success Measures
- Consistent achievement of SLA targets for
Incident and Request resolution.
- High Windows Server availability and
operational stability.
- Timely patch compliance across hybrid
environments.
- Increased automation resulting in reduced
manual effort.
- High-quality documentation and knowledge
base contributions.
- Proactive monitoring leading to reduced
repeat incidents and improved service reliability.
- Ability to work effectively in a 24×7
enterprise support environment.
Wymagania:
- Strong experience administering Windows
Server (2016/2019/2022/2025) environments.
- Good understanding of Active Directory,
DNS, DHCP, Group Policy, IIS, Windows Services, Event Logs, and Windows
networking.
- Hands-on experience with Azure Arc, Azure
Update Manager, SCCM, anitivirus, 3rd party application and security
baselines to harden servers., SCOM, Netmon, and ServiceNow.
- Experience supporting hybrid infrastructure
across on-premises and Microsoft Azure.
- Awareness on VMware ESX, vCenter, or
Hyper-V environments and operate server storage.
- Strong troubleshooting, analytical,
communication, and documentation skills.
- Working knowledge of ITIL Incident,
Problem, Change, and Request Management processes.
Preferred Qualifications:
- Bachelor\'s degree or Master degree in
Computer Science, Information Technology, or a related field.
- Microsoft Azure Administrator, Windows
Server, and/or ITIL Foundation certifications are preferred.
Codzienne zadania:
- Provide Level 2 support for Windows Server environments (Windows Server 2016/2019/2022/2025) across on-premises and public cloud.
- Monitor server health, availability, and performance using SCOM and Netmon, responding promptly to alerts and incidents.
- Perform troubleshooting, root cause analysis (RCA), and resolution of OS, server, and infrastructure-related issues while meeting SLA commitments.
- Execute Windows Server patching using Azure
- Update Manager (Azure/Azure Arc-enabled servers) and SCCM (on-premises servers), ensuring patch compliance and successful deployment.
- Handle Incidents, Service Requests, Problems, and Changes through ServiceNow following ITIL best practices.
- Collaborate with infrastructure, cloud, application, and security teams to resolve cross-functional issues.
- Identify opportunities to automate repetitive operational tasks using automation tool and programming languages and contribute to continuous process improvement.
- Develop and maintain operational runbooks, SOPs, and knowledge base articles to improve support efficiency and knowledge sharing.
Please note that this position requires a
hybrid working model, with attendance at the Warsaw Hub for 1–2 days per week.
We are looking for a proactive L2/L3 Windows Operations Engineer
to provide operational support for Windows Server environments hosted across
on-premises and Cloud.
The role focuses on maintaining OS health, ensuring server
availability, managing patching and monitoring, Life cycle management of
servers, resolving incidents, and driving operational excellence through
automation and documentation.
Success Measures
- Consistent achievement of SLA targets for
Incident and Request resolution.
- High Windows Server availability and
operational stability.
- Timely patch compliance across hybrid
environments.
- Increased automation resulting in reduced
manual effort.
- High-quality documentation and knowledge
base contributions.
- Proactive monitoring leading to reduced
repeat incidents and improved service reliability.
- Ability to work effectively in a 24×7
enterprise support environment.
Wymagania:
- Strong experience administering Windows
Server (2016/2019/2022/2025) environments.
- Good understanding of Active Directory,
DNS, DHCP, Group Policy, IIS, Windows Services, Event Logs, and Windows
networking.
- Hands-on experience with Azure Arc, Azure
Update Manager, SCCM, anitivirus, 3rd party application and security
baselines to harden servers., SCOM, Netmon, and ServiceNow.
- Experience supporting hybrid infrastructure
across on-premises and Microsoft Azure.
- Awareness on VMware ESX, vCenter, or
Hyper-V environments and operate server storage.
- Strong troubleshooting, analytical,
communication, and documentation skills.
- Working knowledge of ITIL Incident,
Problem, Change, and Request Management processes.
Preferred Qualifications:
- Bachelor\'s degree or Master degree in
Computer Science, Information Technology, or a related field.
- Microsoft Azure Administrator, Windows
Server, and/or ITIL Foundation certifications are preferred.
Codzienne zadania:
- Provide Level 2 support for Windows Server environments (Windows Server 2016/2019/2022/2025) across on-premises and public cloud.
- Monitor server health, availability, and performance using SCOM and Netmon, responding promptly to alerts and incidents.
- Perform troubleshooting, root cause analysis (RCA), and resolution of OS, server, and infrastructure-related issues while meeting SLA commitments.
- Execute Windows Server patching using Azure
- Update Manager (Azure/Azure Arc-enabled servers) and SCCM (on-premises servers), ensuring patch compliance and successful deployment.
- Handle Incidents, Service Requests, Problems, and Changes through ServiceNow following ITIL best practices.
- Collaborate with infrastructure, cloud, application, and security teams to resolve cross-functional issues.
- Identify opportunities to automate repetitive operational tasks using automation tool and programming languages and contribute to continuous process improvement.
- Develop and maintain operational runbooks, SOPs, and knowledge base articles to improve support efficiency and knowledge sharing.
🔍 Dekoder Ogłoszenia
🔴
proactive L2/L3 Windows Operations Engineer
Oczekuje się, że będziesz samodzielnie identyfikować i rozwiązywać problemy, zanim staną się poważne, a także będziesz aktywnie usprawniać procesy.
🔴
driving operational excellence through automation and documentation
Może to oznaczać, że będziesz musiał poświęcić znaczną część swojego czasu na tworzenie i utrzymywanie skryptów automatyzujących zadania oraz dokumentacji, co może być czasochłonne.
🔴
Ability to work effectively in a 24×7 enterprise support environment
Oznacza to gotowość do pracy w systemie zmianowym, w tym w nocy, weekendy i święta, co może wpływać na równowagę między życiem zawodowym a prywatnym.
🟡
hybrid working model, with attendance at the Warsaw Hub for 1–2 days per week
Chociaż praca jest hybrydowa, oczekuje się regularnej obecności w biurze, co może być uciążliwe w zależności od lokalizacji pracownika.
🟡
Life cycle management of servers
Obejmuje to nie tylko bieżące zarządzanie, ale także planowanie i realizację procesów wycofywania starych serwerów i wdrażania nowych, co może wymagać długoterminowego planowania i koordynacji.