IT Service Desk Specialist with Spanish (f/m/x)
⚲ Białystok, Bydgoszcz, Gdańsk, Katowice, Kraków, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa, Wrocław
Do uzgodnienia
Wymagania
- Microsoft Office
- Active Directory
- Windows Server
Opis stanowiska
Wymagania:
- Fluency in Spanish (spoken and written) and good command of English
- At least 6 months of experience in an IT technical support / Service Desk environment
- Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
- Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
- Strong communication and interpersonal skills, with a customer‑oriented mindset
- Willingness to work in a 24/7 shift model and ability to perform well under time pressure
- Fluent in Polish required
- Residing in Poland required
O firmie:
- Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
- Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Zakres obowiązków:
- Providing remote support for users across applications, operating systems, and computer hardware
- Managing user accounts and access in Active Directory / Entra ID
- Handling Office 365 services and basic telephony system administration
- Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
- Performing initial triage of incidents and service requests via phone, email, or ticketing systems
- Escalating complex issues to higher support levels in line with defined procedures
- Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Oferujemy:
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
- Fluency in Spanish (spoken and written) and good command of English
- At least 6 months of experience in an IT technical support / Service Desk environment
- Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
- Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
- Strong communication and interpersonal skills, with a customer‑oriented mindset
- Willingness to work in a 24/7 shift model and ability to perform well under time pressure
- Fluent in Polish required
- Residing in Poland required
O firmie:
- Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
- Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Zakres obowiązków:
- Providing remote support for users across applications, operating systems, and computer hardware
- Managing user accounts and access in Active Directory / Entra ID
- Handling Office 365 services and basic telephony system administration
- Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
- Performing initial triage of incidents and service requests via phone, email, or ticketing systems
- Escalating complex issues to higher support levels in line with defined procedures
- Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Oferujemy:
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People